Supports Coordinator Assistant - MI

Internal Summit Pointe Job Board; Battle Creek (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance and vision

Company 401(K) match

Paid time off and holidays

Professional development support

Employee assistance program

YMCA membership

Job summary

Icon Fitness in Battle Creek, MI seeks a dedicated case manager to coordinate services for individuals with mental illness through person-centered planning, linking clients to health, housing, and social supports in home and community settings.

Maintain compliant records, participate in quality improvement, and complete required trainings. Strong organizational and verbal skills, plus basic computer proficiency, are essential to deliver recovery‑oriented, confidential care.

Qualifications

• High school diploma or GED required.
• Experience with individuals experiencing chronic mental illness preferred.
• Lived experiences with behavioral health issues are desired.
• Basic computer experience (Word, Excel) preferred.

Responsibilities

• Assist customers with treatment planning, service linkages, advocacy, coordination, and monitoring consistent with individualized plans of service.
• Facilitate access to health and dental services, financial assistance, housing, employment, education, social services, and natural supports.
• Provide supports in customers’ homes and community settings as outlined through person-centered planning.
• Maintain compliant electronic and/or hard-copy records in accordance with agency requirements and standards.
• Participate in competency improvement activities, including credentialing, continuing education, evidence-based practices, peer review, and professional improvement; complete training in core case management and supports coordination elements.
• Use effective organizational, written/verbal communication, computer, analytical, and problem-solving skills; work independently and resourcefully.
• Participate in organizational quality improvement and problem-solving activities.
• Protect confidentiality and privacy in accordance with MDHHS, state, and federal guidelines; apply relevant standards.
• Actively support culturally competent, recovery-based practices, person-centered shared decision-making, and a trauma-informed culture.
• Perform other duties as required.

Skills

Organizational skills

Verbal communication

Problem solving

Education

High school diploma or GED

Job description

Job Summary/Objective:Assist customers with mental illness in designing and implementing individualized, goal-oriented strategies to obtain services and supports through person-centered planning, targeted case management, and supports coordination. Services are delivered responsively and effectively in homes and community settings.Essential Duties and Functions:Assist customers with treatment planning, service linkages, advocacy, coordination, and monitoring consistent with individualized plans of service.Facilitate access to health and dental services, financial assistance, housing, employment, education, social services, and natural supports.Provide supports in customers’ homes and community settings as outlined through person-centered planning.Maintain compliant electronic and/or hard-copy records in accordance with agency requirements and standards.Participate in competency improvement activities, including credentialing, continuing education, evidence-based practices, peer review, and professional improvement; complete training in core case management and supports coordination elements.Use effective organizational, written/verbal communication, computer, analytical, and problem-solving skills; work independently and resourcefully.Participate in organizational quality improvement and problem-solving activities.Protect confidentiality and privacy in accordance with MDHHS, state, and federal guidelines; apply relevant TJC, CMS, MDHHS, and managed care standards.Actively support culturally competent, recovery-based practices, person-centered shared decision-making, and a trauma-informed culture.Perform other duties as required.Qualifications:High school diploma or GED required.Experience in working with individuals experiencing chronic and persistent mental illness preferredSpecialized training, skills and abilities: Lived experiences with behavioral health issues are desired.One year of computer experience – Word, Excel and electronic medical record software preferred.Demonstrates strong organizational and verbal communication skills.BenefitsPremium health and vision within 30 days of hireCompany sponsored Health Reimbursement AccountCompany paid short and long-term disabilityEmployee assistance program401(K) match up to 5% after one year of serviceSocial security alternative contributionsFree YMCA membershipGenerous paid time off14 paid holidaysContinuing education reimbursementLicensure study materials and exam reimbursementPCN NEW