Client Services Manager - Adult

Monroe Community Mental Health Authority; Frenchtown Charter Township (MI); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Bi-weekly pay

Health insurance options

Dental plan

Vision plan

Disability and life insurance

401a Money Purchase Pension Plan

401a Defined Contribution

457 Deferred Compensation retirement

Job summary

Monroe Community Mental Health Authority in Michigan seeks a Client Services Manager to lead intensive case management and coordinate personalized service plans for adults with behavioral health needs. You will assess consumers, organize services, and advocate for recovery-oriented supports within PCP/IPOS frameworks.

Master’s or Bachelor’s level credentials with Michigan licensure are required, along with experience with QMHP/QIDP populations; prior SUD training and relevant certifications are

Qualifications

• Bachelor's or Master’s degree in the relevant field.
• Licensure in Michigan required.
• Experience with QMHP/QIDP populations preferred.

Responsibilities

• Assess consumer needs and coordinate, monitor, and advocate for services through PCP/IPOS.
• Develop individual plans of service (FPOS/IPOS) and ensure delivery of rehabilitation services.
• Link consumers to external systems for additional resources and opportunities.
• Provide crisis support and intensive case management as needed.

Education

Bachelor's Degree in Social Work

Master's Degree in Social Work, Psychology, or Counseling

State Licensure (Michigan)

Job description

ABOUT THE ORGANIZATIONMonroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.BENEFITSBi-weekly payVacation, sick, and personal timeFour medical plans to choose from, eligible first day of hireDentalVisionAflacDisability and life insurance provided by the Agency, optional buy-ups401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plansYMCA corporate discountDESCRIPTIONUnder the general supervision of the Program’s Supervisor, the Client Services Manager (CSM) is responsible for:Assessing the needs of the consumer and /or the consumer’s’ family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer’s needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS).Addressing both the individual consumer’s biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer.CSM’s are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department.In addition, Master level CSM’s are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers. Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.Education & Experience:Bachelor’s Level (Pay Grade 7) ($27.27-34.09/hr)Bachelor's Degree in Social Work with State of Michigan Licensure. Minimum of a Bachelor’s degree in social work is required. Appropriate Michigan licensure/certification is required.One (1+) or more years’ experience within the specific consumer population in which the position holds responsibility (adults with mental illness (QMHP*), adults with developmental disability (QIDP**), integrated care, assertive community treatment) preferred.One year experience with the chronic mentally ill and vocational education preferred. Willingness to receive SUD training and obtain certification (CAADC, CADC, CCJP, CCDP, or CCDP-D).Demonstrated knowledge and skills necessary to provide the appropriate care for the specific clinical needs and ages of the individuals served. Demonstrated knowledge of the clinical needs, symptoms, and behaviors of individuals served, as well as understand the principles of growth and development over the life span; have the ability to assess data reflecting each individual’s status; interpret the appropriate information needed to identify each individual’s requirements in relation to his or her age-specific/population specific needs; and to provide the care needed by the appropriate age group – (adult and geriatric).Master’s Level (Pay Grade 9) ($33.00-41.23/hr)Master's Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure.Master’s level such asLicensed Master’s Social WorkLimited License PsychologyLicensed Professional CounselorOne year paid work experience within the specific consumer population in which the position holds responsibility (adults with mental illness (QMHP*), adults with developmental disability (QIDP**), integrated care, assertive community treatment) required. One year experience with the chronic mentally ill and vocational education preferred. Willingness to receive SUD training and obtain certification (CAADC, CADC, CCJP, CCDP, or CCDP-D).*QMHP - Individual with specialized training or one year experience in treating or working with a person who has mental illness as defined under the Michigan PIPH/CMSP Provider Qualifications per Medicaid Services.** QIDP - Qualified Intellectual Disability Professional (QIDP) - Individual with specialized training or one year experience in treating or working with a person who has intellectual disability; and is a psychologist, physician, educator with a degree in education from an accredited program, social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, registered dietician, therapeutic recreation specialist, or a licensed or limited-licensed professional counselor.Note: A related degree and /or a limited license may be considered in lieu of the above where provider qualifications as defined under the Michigan Mental Health Code and/or Medicaid Provider Manual and appropriate supervision exist.MCMHA is a drug-free workplace.