Supportive Services Specialist/Trainer - 11006

Coloradocoalition; Denver (CO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision plans

Basic life and AD&D insurance

Employee Assistance Program

403(b) retirement matching

Extensive paid time off

Job summary

The Colorado Coalition for the Homeless is seeking a QI & A Specialist to join a team focused on data-driven decisions, training, and EHR workflow management across the organization.

You will monitor documentation quality, run audits, report findings to leadership, and support staff with quality improvement initiatives to ensure high-quality client care and compliance with best practices.

Qualifications

• Minimum two years of experience in a professional environment performing technical analysis, data management and communication.
• Minimum two years of experience with case management, peer specialist, client navigation, and/or other supportive services and the documentation of such services.
• Experience with development and training preferred.
• Experience in the behavioral health industry helpful.
• Understanding of issues related to homelessness including trauma-informed care.
• Ability to manage multiple projects in a dynamic environment with stakeholders.
• Ability to maintain superb customer service skills with emotional intelligence.

Responsibilities

• Monitor the quality of documentation of supportive service activities in the EHR.
• Collaborate with the Supportive Services trainer to provide leadership and training to staff.
• Conduct regular reviews/audits of staff documentation; run reports and plan quality improvement projects.
• Report regularly on audit results and compliance measures to leadership; identify risks and liabilities.
• Ensure adherence to supportive services policies and procedures; maintain best practice guidelines.
• Engage in regular communication and training of managers/directors about audit findings and focus areas.
• Participate as an EHR Superuser to assist with training, system changes, and testing new tools.
• Cosign/review charting of direct services and ensure timely and accurate recording in the EHR.
• Performs other duties as assigned.

Skills

Technical analysis

Data management

Communication

Project management

Tools

EHR system

Job description

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

The QI & A Specialist is part of a team of people who provide training, EHR workflow management, reporting and performance analysis while managing a process of continual quality improvement and broad support to the organization. This team collaborates with organization leadership and various other workforce members to facilitate ongoing learning and high-quality client care through data-driven decisions, analysis, and training.

Our Philosophy of Service:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

• Valid driver's license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.
• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

• Monitor the quality of documentation of supportive service activities in the EHR.
• Collaborate extensively with the Supportive Services trainer to provide high quality leadership and training to the supportive services staff.
• Conduct regular reviews/audits of supportive services staff documentation. Run reports, analyze activities, audit documentation, plan quality improvement projects and retrain/reeducate as often as needed to improve performance.
• Report regularly on audit results and compliance measures to leadership; work with leadership to identify risks and liabilities.
• Manage adherence to supportive services policies and procedures; ensure compliance with best practice guidelines.
• Engage in regular communication and training of managers/directors to discuss audit findings, review reports, provide support, and identify areas of focus for supervision/ongoing learning.
• Participate as an EHR Superuser to assist with training efforts, advise on system changes and EHR upgrades, and test new tools, processes, and other initiatives.
• Cosign/review charting of direct services by supportive services staff in training phase and during periods of quality improvement.
• Ensure timely and accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts using the system and any future upgrades as directed.
• Performs other duties as assigned.

• Minimum two years of experience in a professional environment performing technical analysis, data management and communication including collaborative work with other professionals (developers, managers, quality assurance, etc.).
• Minimum two years of experience with one of the following: case management, peer specialist, client navigation, and/or other supportive services and the documentation of such services.
• Experience with development and training preferred.
• Experience in the behavioral health industry helpful.
• Understanding of issues related to homelessness including common physical and behavioral health conditions, evidence-based interventions, complexities within provided services, and trauma-informed care.
• Ability to manage multiple projects in a dynamic environment with respective stakeholders.
• Ability to remain calm, think clearly, and apply sound judgement in high-pressure situations.
• Ability to maintain superb customer service skills including effective interpersonal/assertive communication skills demonstrating a high degree of emotional intelligence.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer a full suite of benefits for our eligible employees and their dependents. We're proud to offer same-and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.