On-Call Client Access Representative - 10944

Coloradocoalition; Denver (CO); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health Insurance - HMO or PPO

Dental & Vision plans

403(b) retirement savings matching

Extensive paid time off

Job summary

Colorado Coalition for the Homeless is seeking a Client Access Representative to join a dynamic care team. You will work the front desk at public sites in the Denver metro area, greet clients, verify insurance, register individuals, schedule appointments, and route them to needed health and social services.

Qualifications include a high school diploma, strong interpersonal skills, and a trauma‑informed approach. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, front desk, or medical office experience preferred.
• Experience working with vulnerable or underserved populations strongly preferred.
• Bilingual English/Spanish speaking preferred.

Responsibilities

• Greet and direct clients, vendors, and visitors at the front desk.
• Register clients and verify insurance information in the electronic health record.
• Schedule appointments and manage check-in for client visits.
• Verify insurance coverage and guide clients to enrollment resources as needed.
• Maintain HIPAA-compliant handling of health information and secure destruction of sensitive data.
• Provide coverage across multiple client access sites in the Denver Metro Area.
• Support communication between clients, providers and internal departments.

Skills

Customer service

Front desk operations

Bilingual English/Spanish

HIPAA compliance

Trauma-informed care

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

This position will be posted for a minimum of 5 days.

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

Our Philosophy of Service

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

The Client Access Representative plays a pivotal role within a dynamic, interdisciplinary care team, serving as a critical liaison between clients/patients and the Coalition’s integrated health and social services. This role works the front desk at the Coalition’s publicly accessible sites, helping manage the lobby setting, greeting and directing clients, vendors, and visitors, and performing various customer service and office‑related tasks. This position requires a high level of autonomy, discretion, and adaptability, as it encompasses a broad range of responsibilities including client registration, insurance verification, health information management, and front desk operations. As a front line ambassador of the organization, the Client Access Representative ensures that every client interaction is welcoming, respectful, and aligned with the Coalition’s mission, vision, and values.

• Valid driver’s license required. This requirement may be waived if necessary based on overall candidate experience and current needs of the business and/or role.
• Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma‑informed and culturally responsive experience.
• Independently initiate and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
• Conduct insurance status verification and connect clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
• Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross‑functional competency. Staffing other client access sites when coverage needs arise.
• Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information.
• Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality.
• Scheduling and check‑in for client appointments.
• Make daily reminder calls, supporting appointment adherence and client engagement to ensure continuity of care.
• Facilitates communication between clients, providers, and internal departments to support integrated care and wrap‑around service delivery.
• Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers.
• Performs other job duties as assigned.
• High school diploma or equivalent required.
• Previous customer service, front desk, or medical office experience preferred.
• Experience working with vulnerable or underserved populations strongly preferred.
• Bilingual English/Spanish speaking is preferred.

Knowledge, Skills and Abilities

• Strong critical thinking, conflict resolution, and decision‑making skills in high‑pressure environments.
• Exceptional customer service and interpersonal communication, with emotional intelligence and cultural humility.
• Ability to organize, prioritize, and manage multiple tasks in a fast‑paced environment with frequent client interaction.
• Strong interpersonal skills to respectfully interact with individuals exhibiting a wide range of behaviors.
• Ability to implement de‑escalation and crisis intervention techniques with situational awareness.
• Awareness and application of Trauma‑Informed Care practices.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same‑and opposite‑sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time‑off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status or any other applicable status protected by law.