Case Manager - Downtown Lofts - 11002

Coloradocoalition; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance – HMO or PPO

Dental & Vision

FSA

Life and AD&D insurance

Employee Assistance Program

403(b) retirement savings matching

Generous PTO

Job summary

The Colorado Coalition for the Homeless in Denver is seeking a Case Manager I to collaborate with case managers, supervisors, integrated health team members, and community partners to promote long‑term solutions for individuals and families experiencing homelessness. You will develop and implement care plans, coordinate services, monitor client progress, advocate, and maintain documentation in the EHR.

The role emphasizes outreach, crisis intervention, and linkage to housing and mainstream

Qualifications

• 1–2 years experience with mental health challenges or homelessness.
• Experience with case management and trauma‑informed care.
• Bilingual or multilingual skills preferred.

Responsibilities

• Manage a caseload of clients with high service needs and disabilities.
• Coordinate care plans and services across health, housing, and social supports.
• Maintain comprehensive case documentation and data collection.
• Provide crisis intervention and de-escalation when needed.
• Advocate for clients with internal teams and external partners.
• Facilitate referrals to external agencies and housing resources.
• Transport clients as needed and accompany residents to appointments.
• Document all services in the EHR accurately and timely.
• Engage in community collaborations and ongoing trainings.

Skills

Housing first principles

Interpersonal communication

Caseload management

Microsoft Office Suite

Knowledge of housing resources

Education

High School Diploma or GED

Bachelor’s degree preferred (Psychology, Social Work, Human Services, or Criminal Justice)

Tools

EHR systems

Job description

Position Overview

The Colorado Coalition for the Homeless is a nonprofit focused on preventing homelessness and creating lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Case Manager I collaborates with case managers, supervisors, integrated health team members, and community‑based partners across the organization to promote long‑term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness. This role is responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection. Client care management and support services are grounded in motivational interviewing, stages of change, strengths‑based case management, housing first, harm reduction, cultural responsiveness, and trauma‑informed care. The position will focus on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.

Location: 2075 Broadway, Denver, CO 80205

Must maintain a Colorado driver’s license within 30 days of hire.

In order to ensure that our consumers receive the best possible care, the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate’s submission of documents necessary for clearance. A start date will be scheduled once credentialing and privileging is complete.

Our Philosophy of Service

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

Responsibilities

• Manages a caseload of clients with high‑service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co‑working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters.
• Works collaboratively within a team and supports collective problem‑solving efforts.
• Support clients with a wrap‑around care management model to ensure consistent communication, engagement, and support clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de‑escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts to resolve issues and maintain positive relationships.
• Track client data, client engagement, and client outcomes with a focus on individual client outcomes.
• Transport clients, as needed, using a CCH vehicle or an approved personal vehicle.
• Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy.
• Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Build rapport and maintain on‑going professional relationships with individuals in need of services to connect them to longer‑term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contribute to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stay current on applicable community resource lists and provide resources to community members in appropriate situations.
• Participate in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
• Attend trainings related to the position with the intent to bring ongoing training and educational opportunities to the team.
• Ensure timely and accurate recording of all clinical/non‑clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up‑to‑date charts and any future upgrades as directed.
• Perform other job duties as assigned.

Job Competencies

• Strong understanding of housing first principles, trauma‑informed care, and harm reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
• Proficiency in Microsoft Office Suite.
• Knowledge of local housing resources, benefits programs, and social service agencies preferred.

Experience

• 1‑2 years of experience working with a diverse population who are experiencing mental health challenges, particularly those diagnosed with serious and persistent mental illness (SPMI).
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders.
• Bilingual or multilingual skills preferred.

Education

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, or Criminal Justice preferred.
• A combination of education and experience may be substituted for position requirements on a case‑by‑case basis.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform the job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Health Insurance – HMO or PPO.
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance.
• Company‑paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching.
• Extensive paid time‑off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full‑time employees in their first year.
• Choice of HMO or PPO health insurance coverage options: full‑time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.

The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.