Specialist Supportive Services Trainer

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision plans

Retirement 403(b) matching

Paid Time Off

Employee Assistance Program

Job summary

Colorado Coalition for the Homeless is seeking a QI & A Specialist to lead quality assurance for supportive services within the EHR. You will coordinate training, chart reviews, and process improvements across teams, ensuring compliant documentation and data-driven service delivery.

Collaboration with program leaders and DATA ensures ongoing learning and high-quality client care. Ideal candidates have healthcare data analysis experience, EHR training experience, and a solid understanding of

Qualifications

• Two years of professional experience in a healthcare environment performing technical analysis and data management.
• Two years of experience with case management, peer specialist, client navigation, and/or other supportive services documentation.
• Experience with development and training of electronic health records preferred.
• Experience in the behavioral health industry helpful.
• Understanding of homelessness issues and trauma-informed care.
• Must be able to access and interpret information from computer screens and printed materials.
• Must be able to manage multiple projects in a dynamic environment with stakeholders.
• Must adhere to process protocol.
• Must maintain superb customer service skills and emotional intelligence.

Responsibilities

• Provide workflow training and supervision of supportive services documentation in the EHR.
• Monitor and ensure the quality of supportive services documentation in the EHR through audits and reports.
• Run and analyze data, identify trends, plan quality improvement projects, and retraining as needed.
• Report audit results and compliance measures to leadership; identify risks with leadership.
• Ensure adherence to supportive services policies and regulatory requirements.
• Engage in regular communication and training with managers and directors on audit findings.
• Maintain LMS learning paths and instructional materials in response to policy changes and EHR upgrades.
• Collaborate with QI & A team and other staff to deliver governance and support.
• Work with DATA and other departments on projects and technical assistance for workflows.
• Cosign/review charting during training and quality improvement periods.
• Ensure timely and accurate recording of all services and tasks in EHR and other systems.

Skills

Data analysis

Data management

Quality assurance

Documentation

Training

EHR systems

Regulatory compliance

Project coordination

Communication

Trauma-informed care

Homelessness awareness

Job description

Coalition Mission

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at‑risk of homelessness throughout Colorado.

The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We Create Lasting Solutions To Homelessness By

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma‑informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• Using resources judiciously and effectively.

Supportive services and the Electronic Health Record (EHR) documentation system are critical to advancing the CCH mission and the accuracy of service delivery. The QI & A Specialist position, as part of the QI & A compliance team, leads quality assurance and improvement efforts for supportive services staff across all teams at CCH. This role coordinates integration, development, and maintenance of supportive services workflows in the EHR while supporting staff through training, chart review/auditing, and quality improvement initiatives. By combining system expertise with ongoing teaching, coaching, and the capture and correction of errant work, the Specialist ensures high‑quality documentation, compliance, and continuous improvement in support of the organizational vision.

Duties/Responsibilities (Essential Functions)

• Provide workflow training, technical assistance, and supervision of supportive services documentation in the EHR.
• Monitor and ensure the quality of supportive services documentation in the EHR through regular audits, reviews, and reports.
• Run and analyze data, identify trends, plan quality improvement projects, and provide retraining/reeducation as needed to improve performance.
• Report audit results and compliance measures to leadership; collaborate with leadership to identify risks, liabilities, and areas of focus for staff supervision and ongoing learning.
• Manage adherence to supportive services policies and procedures and ensure compliance with best practice guidelines, regulatory requirements, and system standards.
• Engage in regular communication and training of managers/directors to discuss audit findings, review reports, provide support, and identify areas of focus for supervision/ongoing learning.
• Maintain training platform(s), the learning management system (LMS) learning path and instructional materials in response to policy and regulatory changes as well as EHR upgrades.
• Manage/Participate in EHR Superuser group to assist with training, advise on system changes, test new tools, and support implementation of new workflows and upgrades.
• Collaborate extensively with QI & A team members and other technical services staff and program leaders to deliver high‑quality governance and support to supportive services staff.
• Work with the DATA team and other departments to execute projects, provide thoughtful problem‑solving, and deliver technical assistance for the supportive services workflow.
• Cosign/review charting of direct services by supportive services staff during the initial training phase and during periods of quality improvement.
• Ensure timely and accurate recording of all clinical and non‑clinical services, communications, and tasks in the EHR and other systems as required, maintaining complete and up‑to‑date charts including use of any future upgrades.
• Perform other duties as assigned.

Education, Experience and Job Competencies

• Minimum two years of professional experience in a healthcare environment performing technical analysis, data management and communication including collaborative work with other professionals (developers, managers, quality assurance, etc.).
• Minimum two years of experience with one of the following: case management, peer specialist, client navigation, and/or other supportive services and the documentation of such services.
• Experience with development and training of electronic health records preferred.
• Experience in the behavioral health industry helpful.
• Understanding of issues related to homelessness including common physical and behavioral health conditions, evidence‑based interventions, complexities within provided services, and trauma‑informed care.
• Must be able to access and interpret information from computer screens and printed materials.
• Must be able to manage multiple projects in a dynamic environment with respective stakeholders.
• Must be able to adhere to process protocol.
• Must be able to remain calm, think clearly, and apply sound judgement in high‑pressure situations.
• Must maintain superb customer service skills including effective interpersonal/assertive communication skills demonstrating a high degree of emotional intelligence.

Department Overview & Requirements

The QI & A Specialist is part of a team of people who provide training, EHR workflow management, reporting and performance analysis while managing a process of continual quality improvement and broad support to the organization. This team collaborates with organization leadership and various other workforce members to facilitate ongoing learning and high‑quality client care through data‑driven decisions, analysis, and training.

Coalition Benefits

We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite‑sex domestic partner coverage.

• Health Insurance - HMO or PPO
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time‑off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.