Mid-Willamette Valley Community Action Agency

Saludos Hispanos; Oregon (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Commitment to diversity and inclusion

Support for reasonable accommodation during application

Job summary

A community action agency in Wisconsin seeks an Administration Receptionist responsible for telephone coverage, reception, and clerical tasks. The role requires bilingual English and Spanish capabilities and a high school diploma. Candidates should have at least 1 year of related experience. Competitive working hours are Monday to Friday from 7:45 a.m. to 4:45 p.m.

Qualifications

• Must pass pre-employment bilingual skills test.
• 1 year of office/clerical related experience required.
• Registration with the Central Background Registry is necessary.
• Ability to handle receptionist duties and basic clerical tasks.

Responsibilities

• Provide telephone coverage and reception.
• Assist visitors and provide program information.
• Process incoming and outgoing agency mail.
• Uses the ChildPlus database to retrieve or record child or family information.
• Processes mail, uses postage meter, stamps, and delivers mail to post office and sites.

Skills

Bilingual English and Spanish

Customer service

Telephone communication

Office equipment

Education

High school diploma or GED

Job description

Mid-Willamette Valley Community Action Agency

Job Category

Overview

Description

The Administration Receptionist is responsible to provide telephone coverage, reception, and clerical assistance. This may include distributing mail, word processing, photocopying, filing, or other projects as assigned. Work Schedule is 7:45 a.m. to 4:45 pm, Monday through Friday with 45 minute lunch break.

Candidates must submit applications by 08/04/23 in order to be considered for first-round interviews.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

High school diploma or general education degree (GED) plus 1 year of office/clerical related experience or equivalent combination of education and experience.

Communication Skills

• Bilingual English and Spanish capabilities are required for this position.
  • To qualify as bilingual, staff must possess demonstrated abilities to speak, write, and read fluently in Spanish and English and pass a pre-employment bilingual skills test. The posted hourly rate is inclusive of a 2% bilingual differential.

Certificates, Licenses & Registrations

• Registration with the Central Background Registry of the Child Care Division.
• Candidate must pass pre-employment agency background check.

Essential Duties and Responsibilities

This job description is not intended to be all inclusive.

• Answers multi-line telephones in a positive, timely manner. Provides basic program information for all agency programs. Screens and transfers calls appropriately. Takes thorough and accurate telephone messages, and delivers them promptly. Checks agency voicemail regularly and returns calls when applicable.
• Greets visitors to the office. Provides friendly, informative service to all visitors. Provides pamphlets and other basic program information. Connects visitors with programs by providing contact and site address.
• Assists visitors by answering questions, seeking out appropriate staff to assist them, or making referrals. Ensures that all visitors, staff and guests are greeted promptly, listening to ensure for understanding and directed in a professional, calm demeanor. Follows agency dress code, and presents in a professional manner.
• Uses the ChildPlus database to retrieve or record child or family information.
• Processes incoming and outgoing agency (non-Head Start) mail. Utilizes postage meter and other office equipment. Date stamps correspondence and distributes it appropriately and promptly. Takes mail to the post office at the end of each day, and couriers to agency sites as scheduled.

Supervisory Responsibilities This position has no supervisory responsibilities.

Work Environment

• Indoor, office work environment with frequent interruptions and demands.
• Working with coworkers/clients over the phone and in-person.
• Occasional noise and distractions in work spaces.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Speaking and hearing abilities are required.
• Occasionally lift up to 25 pounds.
• Manual dexterity for handling office equipment.
• Frequent driving in all weather conditions.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

**This is a partial list of essential duties and responsibilities. To review the full job description, please apply at mwvcaa.org/careers/.