Housing Support Staff

First Step House; Salt Lake City (UT); On-site; USD 27,552 - 32,401; Full time

Benefits offered by this job

Robust Paid Time Off Program

15 Paid Holidays Annually, Including Birthday

401(k) employer matching (up to 5%)

Opportunity for annual merit increase and annual bonus

Job summary

First Step House is seeking full-time Housing Support Staff in Salt Lake City, Utah. The role involves ensuring resident welfare, safety, and accountability while assisting with administrative tasks. We provide a supportive environment focusing on high-quality care, customer service, and personal growth for residents. Flexible scheduling, competitive pay, and full benefits, including robust paid time off, make this position appealing for those looking to make a difference in the lives of vulnerable populations.

Qualifications

• Experience working with vulnerable populations preferred.
• Peer Support Specialist Certification is preferred, but not required.

Responsibilities

• Ensure resident welfare, safety, and accountability.
• Assist the House Manager and Program Manager with administrative tasks.
• Utilize mediation and conflict resolution skills.

Skills

Interpersonal boundaries

Crisis management

Conflict resolution

Education

High School diploma or equivalent

Job description

• 426 South 500 East, Salt Lake City, UT, USA

At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission.

We are hiring for a full time Housing Support Staff located in Salt Lake City, Utah!!

The Housing Support Staff ensures resident welfare, resident safety, and resident accountability at CHARTER, Medina and Stratford Apartments. This position is responsible for overseeing the daily operations of the lobby by assisting residents, and any approved visitors, with entering and exiting the building, as well as their personal apartments. This position will also require staff to interface with the general public, therefore a strong ability to navigate potentially difficult interactions with a calm and outward demeanor is required. The Housing Support Staff will also assist the House Manager and Program Manager with additional administrative tasks and works in concert with the priorities of the Senior Management Team, the Executive Director, and the Board of Directors. Strong interpersonal boundaries and a clear understanding of ethical responsibilities are necessary for this position. The overall goals for this position are to (a) provide high-quality care to residents, (b) provide a high level of customer service to residents, funders, and other stake holders, and (c) provide support for the clinical and administrative teams.

Seeking flexibility? Join our team and experience the benefits of a consistent 36-hour work

• $20.00 - $23.52 per hour
• Three 12-hour shifts
• Day Shift: 6 AM - 6 PM
• Grave Shift: 6 PM - 6 AM

Requirements:

• A valid driver's license
• Experience working with vulnerable populations preferred
• High School diploma or equivalent
• Peer Support Specialist Certification is preferred, but not required

Our full-time benefits include:

• Robust Paid Time Off Program with Enhanced Benefits as You Grow with Us
• Considerate Holiday Package: 15 Paid Holidays Annually, Including Your Birthday
• 401(k) employer matching (up to 5%)
• Opportunity for annual merit increase and annual bonus

Job Duties assigned, but not limited to:

• Utilize mediation, conflict resolution, and crisis management skills (e.g. motivational interviewing, de-escalation tactics, etc.)
• Driving residents to and from appointments
• Has population specific knowledge (low income, history of homelessness, various mental health and substance abuse conditions)
• Operate through a trauma-informed lens
• Supports residents in achieving personal and therapeutic goals through verbal praise, tangible rewards, and rapport-building activities
• Role models pro-social behaviors and attitudes to residents

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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