Supporting Documentation Supervisor

craighomecare; Town of Texas (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

401(k) Matching

Tuition Reimbursement

Professional Development

Supportive environment

Job summary

Pediatric Home Service seeks a Supporting Documentation Supervisor to lead the documentation and medical records team on-site in Houston, TX. You will provide daily direction, coaching, and oversight to staff, ensuring accurate, HIPAA-compliant medical records and excellent customer service.

The role emphasizes CQI initiatives, department audits, training, and system optimization, with additional hours possible to meet business needs and staffing.

Qualifications

• 2+ years of supervisory or lead experience in healthcare administration, documentation, medical records, or a related environment.
• Working knowledge of HIPAA requirements and EHR systems.
• Demonstrated ability to coach, develop, and support employees.
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to manage competing priorities.
• Strong critical‑thinking and problem‑solving abilities.
• Familiarity with quality assurance, auditing, and process improvement.
• A collaborative leadership style and willingness to remain involved in day‑to‑day operations when needed.

Responsibilities

• Provide daily direction, coaching, and support to assigned staff.
• Conduct regular 1:1 meetings and provide ongoing feedback.
• Lead department meetings and promote clear team communication.
• Coordinate schedules to maintain appropriate coverage.
• Help build an accountable, collaborative, and positive team environment.
• Partner with leadership to identify development and training opportunities.
• Develop and conduct departmental audits focused on accuracy and efficiency.
• Identify workflow challenges and recommend practical solutions.
• Implement process improvements that support team and organizational goals.
• Review and update departmental work instructions and policies.
• Partner with leadership to develop and implement training protocols.
• Support consistent onboarding and ongoing employee development.
• Assist with EHR development and effective system utilization.
• Participate in department‑related PIG meetings and initiatives.
• Promote accurate and timely documentation within the EHR.
• Ensure HIPAA requirements and patient confidentiality standards are followed.
• Maintain department competency and adherence to applicable internal and external requirements.
• Reinforce consistent documentation practices across the team.
• Step in to support routine department functions when additional assistance is needed.
• Help resolve escalated or problematic documentation requests.
• Identify operational barriers and work collaboratively toward solutions.
• Maintain ongoing communication with leadership regarding staffing needs, workflow concerns, department performance, and opportunities for improvement.

Skills

Supervisory experience

Coaching & development

Communication skills

Organizational skills

Critical thinking

Process improvement

Quality assurance

Collaboration

Tools

EHR systems

Job description

At PHS, we help medically complex kids live their best lives—at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME.

Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Supporting Documentation Supervisor
• Location: Houston, Texas (Kirby Drive)
• Work Environment: 100% on‑site / in office
• Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
• Additional Hours: This leadership position may require additional hours outside the standard schedule based on business, staffing, or operational needs

The Role: The Supporting Documentation Supervisor provides daily direction, leadership, and support to the documentation and medical records team, ensuring excellent customer service and operational effectiveness. This role plays a critical part in maintaining documentation standards and process improvement while stepping in to support routine functions when needed.

Lead & Develop Your Team

• Provide daily direction, coaching, and support to assigned staff
• Conduct regular 1:1 meetings and provide ongoing feedback
• Lead department meetings and promote clear team communication
• Coordinate schedules to maintain appropriate coverage
• Help build an accountable, collaborative, and positive team environment
• Partner with leadership to identify development and training opportunities

Improve Quality & Processes

• Support Continuous Quality Improvement (CQI) initiatives
• Develop and conduct departmental audits focused on accuracy and efficiency
• Identify workflow challenges and recommend practical solutions
• Implement process improvements that support team and organizational goals
• Review and update departmental work instructions and policies

Support Training & Systems

• Partner with leadership to develop and implement training protocols
• Support consistent onboarding and ongoing employee development
• Assist with EHR development and effective system utilization
• Participate in department‑related PIG meetings and initiatives

Maintain Documentation & Compliance Standards

• Promote accurate and timely documentation within the EHR
• Ensure HIPAA requirements and patient confidentiality standards are followed
• Maintain department competency and adherence to applicable internal and external requirements
• Reinforce consistent documentation practices across the team

Keep Operations Moving

• Step in to support routine department functions when additional assistance is needed
• Help resolve escalated or problematic documentation requests
• Identify operational barriers and work collaboratively toward solutions
• Maintain ongoing communication with leadership regarding staffing needs, workflow concerns, department performance, and opportunities for improvement

In this role, you’ll help create a department where:

• Team members understand expectations and have the support they need to succeed
• Documentation is handled accurately, consistently, and efficiently
• Operational challenges are identified and addressed proactively
• Training and work instructions remain current and practical
• Teams work collaboratively across departments
• Quality, compliance, customer service, and continuous improvement remain central to daily operations

Qualifications

• 2+ years of supervisory or lead experience, preferably in healthcare administration, documentation, medical records, or a related environment
• Working knowledge of HIPAA requirements and EHR systems
• Demonstrated ability to coach, develop, and support employees
• Strong communication and interpersonal skills
• Excellent organizational skills with the ability to manage competing priorities
• Strong critical‑thinking and problem‑solving abilities
• Familiarity with quality assurance, auditing, and process improvement
• A collaborative leadership style and willingness to remain involved in day‑to‑day operations when needed

THE COMPANY:

Pediatric Home Service is a pediatric home health agency that has provided high-quality DME and nursing services to medically fragile children since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g‑tube.

BENEFITS:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work‑life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• A supportive and fulfilling work environment where your contributions directly impact children’s health and well‑being

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123