Supported Community Living Coordinator

Socket.dev; Muscatine (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Crossroads, Inc. is seeking a Supported Living Coordinator (SLC) to mobilize and direct team members, ensuring services are delivered per the CRI PCSP. The SLC maintains accountability for service provision in accordance with state code and funding requirements.

The role requires coordinating PCSP development, supervising LDSPs, and serving as the main liaison for stakeholders, while meeting deadlines for documentation and budgetary considerations.

Qualifications

• Bachelor’s degree preferred or an equivalent combination of education and experience.
• One year of experience working with persons with disabilities.
• Ability to obtain and maintain Medication Management, CPR, and Safety-Care within the first 6 months of hire.
• Valid driver’s license and reliable transportation.

Responsibilities

• Mobilize and direct team members to ensure services are delivered as per CRI PCSP.
• Attend monthly staff meetings and provide on-site training as needed.
• Coordinate CRI PCSP development and update documentation within required timelines.
• Conduct monthly face-to-face meetings with individuals in their homes to monitor service effectiveness.
• Provide coaching, mediation, and problem-solving support to staff and interdisciplinary team members.

Skills

Strong communication

People skills

Independent & team player

CRI PCSP development

Confidentiality

Record keeping

Driver's license

Microsoft Office

Education

Bachelor’s degree preferred or equivalent experience

Tools

Microsoft Office

Job description

Description

JOB SUMMARY:

The Supported Living Coordinator (SLC) is responsible for mobilizing and directing team members to ensure services are delivered as outlined in each CRI Person Centered Support Plan (PCSP). The SLC delegates responsibilities based on staff strengths while maintaining overall accountability for service provision in accordance with the Code of the State of Iowa, contractual requirements of funding authorities, and agency policies and procedures. This position represents the organization in various professional settings and ensures services are implemented effectively, ethically, and within established guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Service Provision

• Work with support staff to ensure implementation of services as outlined in the Crossroads, Inc. Person Centered Support Plan (CRI PCSP).
• Attend monthly staff meetings and provide on-site training as needed.
• Coordinate development of CRI PCSPs and update documentation within required timelines to reflect changes in service needs.
• Conduct monthly face-to-face meetings with individuals in their homes to monitor service effectiveness and satisfaction.
• Provide coaching, mediation, and problem-solving support to individuals & Interdisciplinary Team members to resolve conflicts and strengthen relationships.
• Collaborate with Management to ensure recommendations are implemented promptly.
• Serve as the primary point of contact for stakeholders.
• Coordinate and facilitate referrals with internal and external partners.

2. Supervision

• Train the Lead Direct Support Professionals (LDSPs) using established agency training tools within designated timelines.
• Ensure staff compliance with training guidelines established by Management.
• Schedule and conduct regular one-on-one meetings with LDSPs to provide guidance, set priorities, and address challenges.
• Complete performance evaluations within required timelines and provide ongoing performance feedback.
• Assist with hiring, disciplinary actions, and professional development for assigned caseload.
• Assume or delegate necessary duties during LDSPs vacancies, including working direct care shifts if needed.

3. Financial Responsibilities

• Review site schedules and budgets with LDSPs to ensure services remain within approved budgets.
• Collaborate with the Finance Department to develop individual and site budgets aligned with CRI PCSP requirements.
• Address and resolve financial and budgetary concerns for assigned caseloads.
• Complete payroll documentation within designated timelines.
• Review and approve LDSP timesheets in accordance with Finance Department policies.

SECONDARY RESPONSIBILITIES:

• Complete 16.25 hours of Relias training within the first 30 days of employment.
• Participate in the on-call rotation.
• Knowledge of various physical and mental disabilities and their characteristics.
• Assist clients with personal and everyday tasks as needed.
• Monitor and assist with client transportation.
• Participates in team meetings and other organizational activities as required.

COMMITMENT TO MISSION, VISION, AND CORE VALUES:

• Establish and maintain positive working relationships internally and externally.
• Communicate respectfully, openly, and professionally; share pertinent information in a timely manner.
• Promote and uphold the agency’s Mission, Vision, and Core Values.
• Identify and remove barriers to services to ensure individuals receive appropriate support.

Requirements

MINIMUM QUALIFICATIONS:

• Training: Able to obtain and maintain certification in Medication Management, CPR, and Safety-Care within the first 6 months of hire.
• Education: Bachelor’s degree preferred or an equivalent combination of education and experience.
• Experience: One year of experience working with persons with disabilities.

KNOWLEDGE/SKILLS/ABILITIES:

• Strong communication skills and people skills
• Ability to work independently and as part of a team
• Ability to develop and implement CRI PSCPs in a non-biased, accurate, and client-centered manner.
• Interact in an empathetic and professional manner with clients.
• Always maintain confidentiality in all aspects of this position.
• Ability to maintain accurate and up-to-date records
• Valid driver’s license, current auto insurance, and reliable transportation
• Pass required background checks with no evidence of fraud, waste, abuse and cleared to work by the Iowa Department of Health and Human Services.
• Ability to operate a variety of office equipment to include but not limited to computers, printers, and scanners. Working knowledge of Microsoft Office Suite software.

ADDITIONAL QUALIFICATIONS:

• Valid driver’s license and an acceptable driving record in accordance with risk management standards.
• Ability to travel extensively throughout the community.
• Physical ability to assist with lifting individuals when required.
• Clear and effective oral and written communication skills.

POSITION AND ENVIRONMENTAL CONTEXT:

• This position carries a high degree of accountability; errors in judgment may result in significant consequences for the organization.
• Represents the organization in professional forums and community settings; professionalism in appearance and conduct is required.
• Duties frequently occur in individual homes and community-based environments.
• Requires consistent interaction with internal and external stakeholders, making timely and professional communication essential.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.