Support Technician (Telecommunications)

Goldbelt, Inc.; Rockville (MD); On-site; Full time

Job summary

Join Goldbelt, Inc. as a Support Technician in Telecommunications. The role focuses on providing first-level support for telecommunications issues and requires strong problem-solving and communication skills. You'll work with various communication platforms while maintaining accurate documentation and adhering to a structured process. Ideal candidates will have an Associate’s degree and experience in telecom support. Enjoy a competitive salary, comprehensive benefits, and opportunities for professional development.

Benefits

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Qualifications

• At least 2 years of experience providing telecom support.
• Public Trust clearance required.
• US citizenship by birth or naturalization required.

Responsibilities

• Provide first-level support to end users for telecommunications issues.
• Identify and resolve technical problems related to voice, data, and video communication.
• Document and monitor issues using a ticketing system.

Skills

Problem-solving

Communication

Analytical skills

Attention to detail

Education

Associate’s degree

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

We are seeking a detail-oriented and experienced Support Technician in Telecommunications.

Responsibilities

Essential Job Functions:

• Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.
• Identify, research, and resolve technical problems related to voice, data, and video communication systems.
• Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up.
• Escalate complex issues to higher-level support or vendors as needed.
• Assist in the installation, configuration, and maintenance of telecommunications hardware and software.
• Maintain accurate records of support activities, system configurations, and user interactions.
• Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems.
• Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms.

Qualifications

Necessary Skills and Knowledge:

• Strong problem-solving skills and ability to plan and deliver technical solutions independently.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Strong analytical skills and attention to detail.

Minimum Qualifications:

• Associate’s degree.
• At least 2 years of experience and with providing telecom support.
• Clearance: Public Trust
• Citizenship: US Citizen by birth or naturalization

Pay and Benefits

The hourly range for this position is $35.00 - $37.00.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.