Support Technician (Telecommunications)

Goldbelt Apex LLC; Rockville (MD); On-site; Full time

Job summary

Goldbelt Apex LLC is seeking a Support Technician in Telecommunications, responsible for first-level support and troubleshooting telecommunication issues. This entry-level role requires an Associate’s degree and at least 2 years of related experience, offering a competitive salary and benefits package.

Benefits

Medical, dental, and vision insurance

401(k) with company matching

Paid time off

Professional development opportunities

Qualifications

• At least 2 years of experience providing telecom support.
• Strong problem-solving skills and analytical abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first-level support for telecom issues via phone, email, or in-person.
• Identify and resolve technical problems related to voice, data, and video.
• Document and monitor issues using a ticketing system.

Skills

Problem-solving

Communication

Analytical skills

Education

Associate’s degree

Job description

Join to apply for the Support Technician (Telecommunications) role at Goldbelt Apex LLC

Join to apply for the Support Technician (Telecommunications) role at Goldbelt Apex LLC

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices.

Summary:

We are seeking a detail-oriented and experienced Support Technician in Telecommunications.

Responsibilities

Essential Job Functions:

• Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.
• Identify, research, and resolve technical problems related to voice, data, and video communication systems.
• Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up.
• Escalate complex issues to higher-level support or vendors as needed.
• Assist in the installation, configuration, and maintenance of telecommunications hardware and software.
• Maintain accurate records of support activities, system configurations, and user interactions.
• Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems.
• Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms.
  
  

Qualifications

Necessary Skills and Knowledge:

• Strong problem-solving skills and ability to plan and deliver technical solutions independently.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Strong analytical skills and attention to detail.
  
  

Minimum Qualifications:

• Associate’s degree.
• At least 2 years of experience and with providing telecom support.
• Clearance: Public Trust
• Citizenship: US Citizen by birth or naturalization
  
  

Pay And Benefits

The hourly range for this position is $35.00 - $37.00.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Health and Human Services

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