BFT Temporary Business Systems Analyst I

Massachusetts General Hospital; Somerville (MA); On-site; USD 41,000 - 59,000; Full time

Job summary

Mass General Brigham is seeking an IT support specialist to work with users, understand clinical and business workflows, and execute test scripts. The role involves providing end-user support for clinical applications and documenting requirements for enhancements. Certification may be required per program rules.

The position offers hourly pay and a standard 40-hour work week, with onsite work at our Somerville location.

Qualifications

• Experience providing end-user support, preferably in a healthcare setting.
• Strong problem-solving skills.
• Ability to document workflows and business processes.
• Proficient interpersonal skills to communicate with both technical and non-technical staff.
• Knowledge of Microsoft Office 365 and other office productivity solutions; quick learner.

Responsibilities

• Support and educate users on clinical and complementary applications.
• Identify and resolve issues; escalate for timely resolution.
• Provide high-quality service to end users per defined SLAs.
• Document business processes and run reports as needed.
• Translate user requirements into functional specifications and assist testing.

Skills

End-user support

Healthcare IT

Problem-solving

Documentation

Communication

Microsoft Office 365

Education

Bachelor's Degree Computer Science or related field

Tools

Microsoft Office 365

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Works with users to provide software/application support services. May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts, and perform user acceptance testing. If applicable for specific role, must be able to obtain required certifications as outlined by program requirements.

Hourly pay range $30.21 - $43.16

40 hours / week Monday - Friday

Qualifications

ESSENTIAL FUNCTIONS:

• Support and educate users on the use of clinical and complementary applications.
• Help identify and resolve issues, escalating as needed for timely resolution
• Provide high-quality service to end users in accordance with defined service-level agreements.
• Assist with documenting business processes and running reports as needed.
• Understand user requirements; assist in translating these into functional requirements.
• Assist with executing user acceptance testing plans.
• Participate in team meetings to discuss team and project activities, issues, changes, and communications.

Experience

Related IT experience, ideally in healthcare IT environment 0-1 year preferred

Knowledge, Skills And Abilities

• Experience providing end-user support, preferably in a healthcare setting.
• Problem-solving skills.
• Ability to document workflows and business processes.
• Proficient interpersonal skills to effectively communicate with both technical and non-technical staff.
• Ability to learn, Knowledge of Microsoft Office 365 and other popular office productivity solutions, and quick learning.

Education

Bachelor's Degree Computer Science or related Field of Study preferred

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

399 Revolution Drive

Scheduled Weekly Hours

0

Employee Type

Temporary

Work Shift

Day (United States of America)

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.