Support Technician- Cable Systems

Private Label Staff; Hampton (VA); On-site; USD 30,000 - 47,000; Full time

Job summary

Private Label Staff is seeking a hands-on Cable Systems Support Technician to support telecommunications operations and low-voltage infrastructure within a federal healthcare environment. The role involves installing, repairing, testing, and maintaining copper and fiber cabling systems and related spaces.

The ideal candidate will handle MACs, site surveys, and project work independently in occupied facilities while complying with safety and industry standards.

Qualifications

• Two or more years of hands-on structured cabling or low-voltage field experience.
• Familiarity with ANSI/TIA-568 standards and related telecom infrastructure.
• Ability to use field tools and test equipment to troubleshoot Layer 1 issues.
• Ability to work independently in an occupied healthcare environment.
• HS diploma or equivalent; college degree not required with adequate experience.
• Ability to meet onboarding, background, badging, safety, and site-access requirements.

Responsibilities

• Install, terminate, test, and repair copper structured cabling (Cat 5e/6/6A).
• Support optical fiber installation, testing, and minor repairs.
• Provide first- and second-level field support for MDFs, TRs, and cross-connects.
• Assist with MACs, moves, adds, changes, and workstation relocations.
• Document results, maintain as-builts, labeling, and inventory records.
• Adhere to ANSI/TIA, BICSI, NEC, and site safety rules.

Skills

Structured cabling

Field troubleshooting

Low-voltage infrastructure

Test equipment usage

Documentation

Standards awareness

Independent work

Education

High school diploma or equivalent

Tools

Copper/fiber test equipment

Patch panels & racks

Job description

Cable Systems Support Technician

Public Trust Clearance Is Required

Position Type: Full-Time Contract Support

Primary Function: Structured cabling, telecommunications infrastructure, field troubleshooting, and operational maintenance

Environment: Federal healthcare campus / occupied facilities

Experience: Target 2+ years relevant industry experience; stronger candidates may substitute experience for formal credentials

Position Summary

We are seeking a hands-on Cable Systems Support Technician to support telecommunications operations and low-voltage infrastructure within a federal healthcare environment. The technician will be responsible for installing, repairing, testing, troubleshooting, and maintaining copper and fiber cabling systems and associated telecommunications spaces.

This position will also support day-to-day service requests, Moves/Adds/Changes (MAC), infrastructure projects, equipment moves, and facility modernization activities. The ideal candidate is comfortable working independently in an occupied facility and has a strong understanding of structured cabling and telecommunications infrastructure.

Key Responsibilities

• Install, terminate, label, test, certify, troubleshoot, and repair copper structured cabling, including Category 5e/6/6A systems and associated patch panels, jacks, patch cords, and pathways.
• Support optical fiber installation, patching, basic fault isolation, cleaning/inspection, and coordination of fiber testing or repair activities.
• Perform first- and second-level field support for inside cable plant, Main Distribution Frames (MDFs), telecommunications rooms (TRs), cross-connects, customer-premises equipment, and related Layer 1 infrastructure.
• Support telecommunications Moves, Adds, and Changes (MAC), workstation relocations, equipment moves, and restoration of voice/data connectivity.
• Assist with site surveys, cable pathway evaluation, material identification, implementation planning, and project closeout documentation.
• Perform cable dressing, rack/ladder-rack support, labeling, grounding/bonding support, firestopping, and housekeeping in accordance with site requirements and industry best practices.
• Use copper/fiber test equipment to validate continuity, wiremap, performance, and end-to-end connectivity; document results and elevate faults requiring engineering or vendor support.
• Support project teams during infrastructure upgrades, equipment replacement, network cutovers, physical security deployments, and other low-voltage modernization work.
• Maintain accurate service-ticket notes, test records, as-builts, labeling records, inventory information, and work completion documentation.
• Perform work in accordance with applicable ANSI/TIA standards, BICSI practices, NEC requirements, customer safety rules, infection-control/site procedures, and Federal facility access requirements.

Minimum Qualifications

• Two or more years of hands-on structured cabling, telecommunications, or low-voltage field experience; candidates with one year of experience plus relevant BICSI training/certification may also be considered.
• Working knowledge of copper termination, testing, labeling, patching, cable pathways, racks/cabinets, and telecommunications-room practices.
• Familiarity with ANSI/TIA-568 and related telecommunications infrastructure standards; ability to follow drawings, floor plans, cable schedules, and work orders.
• Ability to use common field tools and test equipment and to troubleshoot Layer 1 connectivity problems methodically.
• Ability to work independently in an occupied healthcare environment while coordinating professionally with customers, project managers, technicians, vendors, and facility staff.
• High school diploma or equivalent. A college degree is not required for candidates with sufficient relevant field experience.
• Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.

Preferred Qualifications / Certifications

• BICSI Installer 1, Installer 2 Copper, Installer 2 Optical Fiber, BICSI Technician, or equivalent industry training.
• Manufacturer training in structured cabling, fiber optics, or test/certification platforms (Fluke Networks or equivalent).
• OSHA 10 or other construction/low-voltage safety training.
• Prior experience supporting Federal, VA, healthcare, campus, or other mission-critical occupied facilities.
• Experience supporting IP cameras, access-control devices, wireless access points, or other network-connected low-voltage endpoints is a plus.

Schedule

• 8-hour shift
• Weekday/night overtime availability
• Weekend overtime availability

Travel

Opportunities for national travel are available.

Ideal Candidate Profile

The ideal candidate is a dependable field technician who can move between service-ticket work and small project assignments, understands structured cabling standards, documents work cleanly, and can troubleshoot physical-layer issues without requiring constant supervision.