Support Technician

Tecology; Washington; On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

401(k)

Job summary

Tecology is seeking a Support Technician to resolve basic to mid-level issues and assist with projects. Responsibilities include hardware/software support, system setups, and documentation in the knowledge base.

The role requires ticketing experience, strong communication, and willingness to travel up to 10%. On-call rotations and flexible hours are included in the schedule.

Qualifications

• Experience in IT support roles including help desk and desk-side support.
• Familiarity with IT ticketing systems and infrastructure platforms.
• Proficiency in maintaining and supporting hardware/software systems.
• Familiarity with running PowerShell scripts.

Responsibilities

• Respond to support tickets promptly and set clear resolution timelines.
• Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
• Build, install, and upgrade systems and peripherals; optimize configurations and dispose of outdated equipment.

Skills

IT support

Help desk

Ticketing systems

PowerShell

Active Directory

Communication

Problem solving

On-call rotations

Lifting 50 lb

Education

Associate or BSc in Computer/Info Science

Certifications: A+/Network+/MCSE/MCP/CCNA

Tools

Office 365

Azure administration

Job description

Job Description

SUPPORT TECHNICIAN

Description

The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.

Position Type

Hourly + Bonus Program:

Support Technician 1: $22.10

Support Technician 2: $26.52

Support Technician 3: $31.83

Bonus Program: Eligible for profit sharing and up to three weeks of additional paid time off, based on performance.

Benefits: Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans.

Key Responsibilities

• Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines.
• Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
• Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment.
• Set up workstations, including cabling, OS installation, and software configuration.
• Use documented procedures and tools to analyze and resolve technical problems.
• Follow established IT policies and best practices.
• Maintain positive relationships with users and team members.
• Work independently and collaboratively to address onsite support needs.
• Document internal procedures in the knowledge base.

Required Qualifications

• Experience in IT support roles, including help desk and desk-side support.
• Familiarity with IT ticketing systems and infrastructure platforms.
• Proficiency in maintaining and supporting hardware/software systems.
• Familiarity with running PowerShell scripts.
• Ability to manage ticket escalations and warranty service processes.
• Administrative knowledge of Active Directory.
• Strong interpersonal, communication, and problem-solving skills.
• Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours.
• Physical ability to lift up to 50 pounds.

Preferred Qualifications

• Associate’s or bachelor’s degree in Computer or Information Science.
• Technical certifications such as A+, Network+, MCSE, MCP, or CCNA.
• Experience with Microsoft Office 365 and/or Azure administration.

Company Description

Tecology is a small, close-knit company able to provide true enterprise level IT support and partnership for small and medium sized businesses in the Portland Metro and Southwest Washington region.