Desktop Support Technician (1152982)

The Judge Group; Vancouver (WA); On-site; USD 42,000 - 44,000; Full time

Job summary

The Judge Group is seeking a Customer Service Engineer in Vancouver, WA. This intermediate role fixes a variety of technology products in end-user computing environments, including PCs, desktops, laptops, tablets and printers.

You will support VIP clients and perform IMAC moves while following ITIL-guided procedures. Candidates typically have technical school certification or 2–4 years of relevant experience, with knowledge of software/hardware systems and a willingness to maintain OEM

Qualifications

• Proficient with end-user computing devices (PCs/desktops/laptops/tablets/printers).
• VIP client support experience is preferred.
• Familiar with IMAC activities and desk-side support processes.
• Adheres to documented service operations policies and procedures.
• Knowledge of ITIL practices and hardware/software systems.

Responsibilities

• Troubleshoot and repair a range of end-user computing devices.
• Provide desk-side support and IMAC activities as needed.
• Assist VIP clients with timely, professional service delivery.
• Communicate status and estimates to end users and service desk.
• Maintain certifications and comply with ITIL-based procedures.
• Follow all policies; support continuous improvement initiatives.
• Contribute to meeting customer service metrics.

Skills

Software & hardware knowledge

ITIL methodologies

Education

Technical school certification or 2-4 years relevant experience

A+ certification desired

Job description

Location: Vancouver, WA

Salary: $20.00 USD Hourly - $21.00 USD Hourly

Job Summary

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Education And Experience

• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience

Certifications And/or Qualifications

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.