Support Technician

Dave & Buster’s, Inc.; Kentwood (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading entertainment venue as a Gaming Support Tech. In this dynamic role, you will ensure the optimal performance of games and provide exceptional service to guests. Enjoy a flexible schedule and a fun work environment while contributing to a positive team atmosphere.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Free Games

Qualifications

• Must be at least 18 years old.
• Ability to work flexible hours.

Responsibilities

• Repair and maintain games and technical equipment.
• Assist guests with game repairs and troubleshooting.
• Provide excellent customer service.

Skills

Communication

Customer Service

Technical Skills

Job description

Job Description: Gaming Support Techs / Midway Techs at Dave & Buster's

Dave & Buster's offers a dynamic work environment where no two days are the same. Enjoy flexible schedules that accommodate school or other jobs, and work alongside a great team!

We provide attractive benefits, including medical, dental, vision, 401K, free games, and more.

Responsibilities include:

1. Repair and maintain games, simulators, and technical equipment to ensure optimal guest experience.
2. Assist guests with game repairs and troubleshooting, maintaining ideal game conditions at all times.
3. Provide excellent customer service by greeting guests, answering questions, making recommendations, and bidding farewell.
4. Manage ticket loading, refilling, and secure storage for redemption games.
5. Maintain cleanliness and organization of the midway, tech room, and storage areas.
6. Perform routine maintenance on games and equipment as directed.
7. Assist with merchandise stocking, display, and inventory management.
8. Support team members and contribute to a positive working environment.

Minimum Requirements:

• Ability to work flexible hours, including days, nights, and weekends.
• Physical ability to stand for long periods, lift up to 30 pounds, and work on ladders.
• Excellent communication skills to interact effectively with guests and team members.
• Must be at least 18 years old.

Additional Notes:

• Physical demands include working in noisy, fast-paced environments and moving about the facility.
• Technical or electrical skills are preferred but not required.
• Reasonable accommodations will be provided for individuals with disabilities.