[Hiring] Customer Support Technician @ConnectOS

ConnectOS; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a remote Customer Support Technician to join their dynamic team. This role involves delivering exceptional customer service, diagnosing technical issues, and collaborating with internal teams to ensure client satisfaction. With a commitment to employee growth and well-being, the company offers competitive salaries, comprehensive benefits, and a vibrant work environment. If you are passionate about technology and customer support, this is the perfect opportunity to make a significant impact while enjoying a flexible work-from-home arrangement.

Benefits

Work From Home (WFH)

Medical, Dental, and Life Insurance

Paid Vacation and Sick Leave

Competitive salary and annual appraisal

Financial Assistance Program

Mandatory government benefits

Company events and career growth opportunities

Qualifications

• Minimum 3 years of experience as a support technician.
• CompTIA A+ Certification is a plus.

Responsibilities

• Deliver excellent customer service and support to end-users.
• Gather customer information to diagnose issues and provide solutions.

Skills

Customer Service Skills

Problem-Solving Skills

Salesforce Proficiency

Knowledge of PC and Network Technologies

Communication Skills

Education

Associate Degree

Bachelor’s Degree in Computer Information Systems

Tools

Salesforce

Job description

May 07, 2025 - ConnectOS is hiring a remote Customer Support Technician. Salary: P40,000 – P50,000 (monthly package). Location: Philippines.

Salary: P40,000 – P50,000 (Monthly Package)

Schedule: 9:00 PM to 6:00 AM PHT

What are we looking for?

Skills Required:

• Education

o Required: At least an Associate Degree graduate

o Preferred: Bachelor’s Degree in Computer Information Systems or related field

• Experience

o Required: Minimum 3 years of experience as a support technician supporting Applications and Network Systems

o Preferred: 4 years of experience supporting multiple environments

• Certifications

o Plus to have: CompTIA A+ Certification

What will you do?

Key responsibilities:

• Deliver excellent customer service and support to end-users by identifying problems; researching answers; guiding customers through corrective steps via email, phone, or web session.
• Interact with customers to provide information and resolve inquiries about products and services.
• Follow up and make scheduled callbacks; escalate priority issues to senior team members as needed.
• Gather customer information, logs, error messages, and troubleshooting steps to diagnose issues and provide solutions.
• Research information using available resources and document issue history.
• Maintain detailed case documentation for knowledge base, training, tracking, and resolution.
• Collaborate with Solution Consultants, Training Team, and other internal teams.
• Follow standard processes and adhere to Case Management Policies.
• Stay current with system updates and software changes.
• Potential Future Work: Overtime, after-hours, weekends, and holidays on a rotation basis.
• Other duties as assigned.

Competencies:

• Excellent customer service skills via phone, email, chat, and Salesforce.
• Customer relationship building skills.
• Proficiency with Salesforce ticketing system.
• Strong problem-solving skills.
• Knowledge of PC and network technologies: Operating Systems, Permissions, Log Files.
• Excellent communication skills across listening, writing, nonverbal cues, clarity, friendliness, confidence, empathy, and feedback.
• Knowledge of SMA Technologies’ product – VisualCron – administration and troubleshooting skills (preferred).

Join the awesome team and enjoy these benefits & perks:

• Work From Home (WFH)
• Medical, Dental, and Life Insurance from day 1
• Paid Vacation and Sick Leave (with quarterly sick leave conversion)
• Competitive salary and annual appraisal
• Financial Assistance Program
• Mandatory government benefits and 13th-month pay
• Company events, work-life balance, and career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated employer in the Philippines.

Our client is a leading provider of automation solutions for financial services, known for OpCon, a workload automation and orchestration platform for banks, credit unions, and insurance companies, delivering enterprise power without complexity or high cost.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions are made without consideration of age, race, color, religion, gender, disability, sexual orientation, gender identity, genetic information, or marital status. Confidentiality of data is ensured.

About the company

Company overview

ConnectOS provides offshore talent for organizations across Australia, New Zealand, the US, Canada, and the UK. With over a decade of experience, we support global clients with resourcing and productivity solutions. Founded by an Australian CEO, we help companies activate capabilities and optimize operations with smarter solutions. Our vibrant work environment promotes high employee engagement. Our Team HQ is located at Mega Tower, EDSA, Manila, with our Client Support HQ in Melbourne, Australia.

Why join us?

Seeking a role with growth opportunities? We offer premium benefits, advanced technology, and above-market pay. High performers may visit colleagues internationally for development. Interested? Email us at [e-mail].