Technician, Lead System

Golden Route Operations, LLC; Reno (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

Golden Route Operations, LLC seeks a Full Time Gaming IT Technician to program and install gaming management systems (GMS) and related equipment. You will oversee installation, repair, and preventative maintenance of slot machines and gaming devices, following safety policies and Title 31 compliance.

The role requires desk-side and field support, strong network experience, Windows proficiency, and the ability to travel to route locations as needed.

Qualifications

• Previous experience working with networks.
• Basic computer knowledge in MS Windows and Office.
• Able to communicate effectively with team members, guests, location owners/managers and Supervisors.
• Must be able to travel – work various hours and travel outside of the city.

Responsibilities

• Providing help desk support for GMS systems and IT related issues.
• Lead and manage a team of software engineers, providing technical direction and guidance for development projects.
• Oversee technical project plans and timelines, ensuring projects are completed on time and on budget.
• Repair and maintain gaming management systems and equipment.
• Inventory control.
• Install the GMS and associated equipment and cabling.
• Build, install, program and configure gaming devices of all types and associated equipment.
• Perform preventative maintenance on all gaming equipment.
• Troubleshoot issues to determine game functionality.
• Ensure compliance with gaming laws and company policies.

Skills

Networking experience

Windows knowledge

Team leadership

Communication skills

Travel ability

Education

High school diploma or equivalent

Job description

• Employee Type Full Time
• Manage Others No

• Phone [phone]

Summary:

Program and install gaming management systems, (GMS), and related equipment. Responsible for the installation, repair, and maintenance of slot machines, various gaming devices and related equipment. Follow all operating procedures, safety regulations and policies and procedures.

Essential Functions and Responsibilities:

• Providing help desk support for GMS systems and IT related issues.
• Lead and manage a team of software engineers, providing technical direction and guidance for development projects
• Oversee technical project plans and timelines, ensuring projects are completed on time and on budget
• Repair and maintain gaming management systems and equipment.
• Inventory control.
• Install the GMS and associated equipment and cabling.
• Safely drive to and from assigned route locations following all local, state, and federal laws and company's driving policies and procedures.
• Build, install, program and configure gaming devices of all types and associated equipment.
• Install necessary cabling for all gaming related equipment i.e. Cat 5/6, Coax, Fiber.
• Accurately and efficiently completes all paperwork related to repairs.
• Performs preventative maintenance on all gaming equipment.
• Troubleshoot issues to determine game functionality.
• Provide technical expertise and guidance to ensure quality standards are met
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Qualifications:

• Previous experience working with networks.
• Previous experience performing same or similar job duties preferred.
• Basic computer knowledge in working with MS Windows and Office.
• Able to communicate effectively with team members, guests, location owners/managers and Supervisors.
• Proven experience being reliable, dependable, and honest.
• Familiar with and knowledgeable of the area road system.
• Comfortable driving during various driving conditions and traffic patterns, including rush hour.
• Proven experience providing high level of guest service.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to successfully work independently.
• Must be able to travel – work various hours and travel outside of the city (Occasional weekends).
• Must be at least 21 years of age.
• High school diploma or equivalent.
• Ability to functionally communicate occupational-based English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States

Work Cards:

• NV Gaming
• 10 Year DMV History Report

Physical Requirements:

• Frequently push and/or pull up to 25 lbs.
• Frequently lift and/or carry up to 20 lbs. at floor, knee, waist, and/or chest levels, and overhead.
• Occasional standing and walking.
• Frequent sitting and working on a computer.
• Constant use of hearing and vision, sitting, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:

• Smoky and noisy
• Extreme hot and cold temperatures, including humidity.