Support Technician

Talentify; Bellevue (WA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Job summary

CompucomStaffing in Bellevue, WA seeks a Level 1 Support Technician to provide end-user support onsite and handle IMAC, Break-Fix, and routine IT tasks. You will stage and build systems, follow Asset Management policies, and complete special projects as requested.

Strong communication, troubleshooting, and basic networking knowledge are required. This role involves working with Windows OS, Office apps, and mobile platforms, and includes a comprehensive benefits package.

Qualifications

• Clear communication and strong problem-solving abilities.
• Proven ability to troubleshoot end-user issues.
• Proficiency with Windows operating systems and Office apps.
• Experience providing desk-side support and customer service.

Responsibilities

• Provide IMAC, Break-Fix and End-User Support as required.
• Stage and build systems for deployment and testing.
• Complete special projects and adhere to Asset Management policies.
• Maintain awareness of IT environments and assist with issue resolution.

Skills

Communication

Troubleshooting

Windows OS

MS Office

iOS/Android

Customer support

Networking basics

Desk-side support

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 1 Support Technician to join their team onsite in Bellevue, WA and provide end-user support.

Duties and Responsibilities:

• Provide Install, Move, Add, Change (IMAC), Break-Fix, and End User Support activities as required
• Stage and build systems
• Complete special projects as requested
• Follow Asset Management policy and procedure

Skills and Qualifications:

• Good communication skills
• Good analytic / troubleshooting skills
• Strong working knowledge of MS Windows Operating Systems
• Working knowledge of MS Office and basic business applications
• iOS and Android working knowledge
• Good customer support skills
• Basic knowledge of networks, telecom, and computing
• Desk-side support service experience

Wage Range

The rate for this position is between $23.25 - $31.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.