Desktop Support Technician

Talentify; San Francisco (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing's client seeks a Desktop Support Technician to join onsite in San Francisco, CA and provide end-user support. The role requires 2-3+ years of IT support experience, Windows 10/11 expertise, and exceptional customer service while interfacing with high-profile client executives onsite.

Candidates must have their own vehicle for onsite engagements, and the position offers comprehensive benefits with a hourly wage range of $24.75–$33.00.

Qualifications

• 2-3+ years IT support experience
• Must have Windows 10/11 experience
• Provide excellent customer service interfacing with high profile client executives onsite
• Strong time management and reporting skills
• Laptop/Desktop/Printer hardware and software support and refresh experience
• Excellent communication and interpersonal skills
• Must be able to lift up to 25 lbs solo and 50 lbs with a partner
• Occasionally works at heights of 20' to 25' with lift equipment training provided

Responsibilities

• Deliver a deskside service to the client for support on laptop/desktop hardware and software break-fix incidents
• Deploy, configure, and support mobile devices, printers, RF scanners, and standard productivity software for internal users at the site
• Provide "Smart Hands" support related to access points and switches per SOP
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions related to maintenance, upgrades, inventory & risk assessment, and disaster recovery
• Take appropriate action regarding security requirements as guided by client IT support teams
• Asset tagging and updating asset database per SOP

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in San Francisco, CA and provide end-user support.

Duties and Responsibilities:

Candidates must have their own vehicle

• Deliver a deskside service to the client for support on the laptop / desktop related hardware / software break fix incidents
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
• Provide "Smart Hands" support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory & risk assessment, and disaster recovery related activities at the site
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client

Skills and Qualifications:

• 2-3+ years of IT support work experience
• Must have experience with Windows 10 and 11
• Provide exceptional Customer Service interfacing with high profile client executives onsite
• Provide excellent time management and reporting skills
• Laptop/Desktop/Printer hardware and software support and refresh experience
• Excellent communication and interpersonal skills a must
• Occasionally works at heights of 20' to 25', lift equipment training provided
• Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner
• May be required to walk / sit / stand / crawl / kneel for extended periods

Wage Range

The rate for this position is between $24.75 - $33.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing

™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.