Support Team Member

The Eagle (Oxmoor); Louisville (KY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Insurance eligibility within 90 days

401K eligibility after 1 year

Growth opportunities

Job summary

The Eagle (Oxmoor) in Louisville is seeking experienced support team members to enhance guest experiences across bar back, host, food runner, and server assistant roles. This position involves constant movement and physical tasks while upholding Thunderdome's service standards.

You will greet guests, take calls, and support carry-out operations, helping the service and bar teams with prep, stocking, and cleaning.

Qualifications

• Customer service experience preferred.
• Ability to greet guests and handle reservations.
• Strong communication and multitasking abilities.

Responsibilities

• Greet guests, answer phones and manage reservations.
• Assist with carry-out operations and table resets.
• Support service and bar teams with prep and stocking.
• Respond to guest requests and resolve complaints professionally.
• Maintain a clean, safe, and welcoming environment.

Skills

Guest service

Communication

Multi-tasking

Teamwork

Job description

WHO WE AREAre you ready to elevate your career in the restaurant industry? Thunderdome Restaurant Group currently has nine growing concepts: Bakersfield, The Eagle, Krueger’s Tavern, SoHi, Maplewood, Pepp & Dolores, The Davidson, City Bird and Currito. We're looking for individuals who are passionate about excellence and driven by continuous learning. We value loyalty, curiosity, and a relentless pursuit of excellence. All decisions are made based on the CORE VALUES of the company’s mission within their environments:Make a MemoryAdd ValueBe TransparentPersevereThrow the PartyOUR OPPORTUNITYThe Eagle, our food and beer hall, serving Southern fried chicken and sides, is looking for experienced support team members. Support team members are responsible for the overall guest experience according to Thunderdome's quality and service standards. Support team members function in different roles including, bar backs, hosts, food runners and server assistants. We are looking for someone who is passionate and driven to grow alongside the growth of our restaurant group. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 50 pounds. This position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.HOW YOU WILL CONTRIBUTEKnowledgeable about our food and beverage offeringsMaintains a clean and professional appearanceMaintains a safe and clean environment for guests and teamGreets our guests, answers phones and makes reservationsAssists with carry out operationsSupports service team with clearing, cleaning and resetting of tablesSupports bar team with bar prep, stocking the bar and cleaning glasswareHandles guests' requests and complaints professionally and ensures guest satisfactionMaintains a positive and cooperative team environmentWHAT WE PROVIDEMedical, vision, dental and life insurance eligibility within 90 days of employment for full time team members401K eligibility for full time team members after the completion of 1 year of continuous serviceOpportunity to grow, be challenged and pushed professionally