Support Team - Marketing Assistant

Eagle Crest Communities; La Crosse (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Dental Insurance

Health Savings / HSA options

401(k)

Job summary

Eagle Crest Communities is seeking a Marketing Assistant in La Crosse, WI to support our Sales and Marketing Team. You will build relationships with prospective residents and families, provide information on housing and services, and guide the marketing process from inquiry to tour.

You will manage inquiries, coordinate tours and events, and help maintain marketing contracts, care levels, services, and amenities across communities in La Crosse, Holmen, and Onalaska.

Qualifications

• A passion for ensuring the highest level of customer service and satisfaction with internal and external referrals.
• Hospitality, realty, sales, communications or marketing experience or degree beneficial.
• Strong interpersonal and social abilities to successfully work in a team environment required.
• Proven success in building positive relationships and an environment of trust with a genuine interest in regular interactions with older adults and their families.
• Proficiency with Microsoft Office suite.
• Highly innovative and growth-focused attitude with the ability to self-motivate and thrive under goals and accountabilities with exceptional time management skills.
• Exhibits a high level of organization and attention to detail with excellent communication and presentation skills required, with a strong knowledge of senior living services preferred.
• Hospitality and Realty skills or experience is a plus!

Responsibilities

• Our team is responsible for performing sales functions, including daily lead follow-up, coordination of tours and events at our newest community Eagle Crest South and assists teams in our other Eagle Crest Communities in La Crosse, Holmen, and Onalaska, WI.
• The Senior Living admission process includes tours, applications, taking reservations, and managing the wait list; you will help facilitate future senior residents’ transition to their new home!
• The Marketing Assistant manages inquiries in a professional and timely manner; counsels and advises prospective residents & families on corporate wide levels of care; displays a thorough knowledge and understanding of all marketing contracts and documents, as well as community care levels, services and amenities.
• The successful candidate will utilize our leads management system for accurate documentation & follow up. Initiate contact with prospective residents via telephone, written correspondence, property tours & events to facilitate the selling process.
• Participate in coordination of marketing events and outreach targeted towards prospective residents and referral sources.
• Establish and maintain relationships with referral sources and community service providers to promote Eagle Crest Communities.
• Our team is responsible for managing the Eagle Crest Communities corporate brand image.
• Actively contribute and provide input in the research and development of Eagle Crest Communities’ marketing strategies and plans.
• Assist with compiling and maintaining key reporting metrics that monitor marketing goals and local marketplace trends and demands.
• Performs additional work duties and responsibilities as needed

Skills

Sales experience

Marketing experience

Communication skills

Microsoft Office proficiency

Education

Marketing/Communications degree

Job description

Eagle Crest Communities: Eagle Crest South I (La Crosse, WI)

Full-Time

Eagle Crest Communities: Eagle Crest South I (La Crosse, WI)

Full-Time. Primarily working Monday-Friday; occasional evening/weekend tours and events.

Marketing Assistant

Join our Sales and Marketing Team! Bring your excellent relationship building skills, your verbal and written communication skills and your creativity! You will have frequent contact with prospective residents and their families via phone and in person, building relationships as you provide information and education about the housing and service options we offer!

What You’ll Do

• Our team is responsible for performing sales functions, including daily lead follow-up, coordination of tours and events at our newest community Eagle Crest South and assists teams in our other Eagle Crest Communities in La Crosse, Holmen, and Onalaska, WI.
• The Senior Living admission process includes tours, applications, taking reservations, and managing the wait list; you will help facilitate future senior residents’ transition to their new home!
• The Marketing Assistant manages inquiries in a professional and timely manner; counsels and advises prospective residents & families on corporate wide levels of care; displays a thorough knowledge and understanding of all marketing contracts and documents, as well as community care levels, services and amenities.
• The successful candidate will utilize our leads management system for accurate documentation & follow up. Initiate contact with prospective residents via telephone, written correspondence, property tours & events to facilitate the selling process.
• Participate in coordination of marketing events and outreach targeted towards prospective residents and referral sources.
• Establish and maintain relationships with referral sources and community service providers to promote Eagle Crest Communities.
• Our team is responsible for managing the Eagle Crest Communities corporate brand image.
• Actively contribute and provide input in the research and development of Eagle Crest Communities’ marketing strategies and plans.
• Assist with compiling and maintaining key reporting metrics that monitor marketing goals and local marketplace trends and demands.
• Performs additional work duties and responsibilities as needed

What You’ll Need

• A passion for ensuring the highest level of customer service and satisfaction with internal and external referrals
• Hospitality, realty, sales, communications or marketing experience or degree beneficial
• Strong interpersonal and social abilities to successfully work in a team environment required
• Proven success in building positive relationships and an environment of trust with a genuine interest in regular interactions with older adults and their families.
• Proficiency with Microsoft Office suite.
• Highly innovative and growth-focused attitude with the ability to self-motivate and thrive under goals and accountabilities with exceptional time management skills.
• Exhibits a high level of organization and attention to detail with excellent communication and presentation skills required, with a strong knowledge of senior living services preferred
• Hospitality and Realty skills or experience is a plus!

Our Wages

Our Benefits

• Available at 50+ hours/pay period: Health & Dental Insurance, Health Reimbursement, Health Savings, and/or Flexible Spending Account Options, Life and AD&D Insurance, Short Term and Long Term Disability.
• Available at 20+ hours/pay period: Vision Insurance, Voluntary Supplemental Insurance Options, Pet Insurance.
• Available at 18+ hours/pay period: Tuition Investment Program.
• Available to all age 18+: Employee Assistance Program, 401(k).

Pre-Employment Information

• Background checks will be run after an offer has been made, and offers are contingent upon successfully passing a background check.
• Communicable Disease Screening must also be completed if your position requires working within our communities.

About Eagle Crest

Eagle Crest Communities is the largest not-for-profit senior care provider in Western Wisconsin. With ten communities in the La Crosse, Holmen and Onalaska, WI area, we find success in providing superior service with great attention to ensuring the highest levels of satisfaction to every resident. Great people, great care!

Bethany Lutheran Homes Inc is an Equal Opportunity Employer!