Human Resource Manager

SupportFinity™; La Crosse (WI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health & Dental Insurance

401(k) retirement plan with company match

Tuition Investment Program

Job summary

Eagle Crest Communities, located in La Crosse, WI, is seeking a Human Resource Manager to oversee HR operations across multiple campuses. This strategic leader will manage a team of Generalists and Recruiters, ensuring high-quality service delivery. The ideal candidate has 5+ years of HR experience, a Bachelor’s degree, and strong knowledge of employment law.

Benefits include health insurance, retirement plans, and more. Join a mission-driven organization dedicated to providing excellent care.

Qualifications

• 5+ years of progressive HR experience; experience in long-term care or healthcare preferred.
• Strong knowledge of employment law and HR best practices.
• Ability to balance strategic thinking with hands-on execution.

Responsibilities

• Lead day-to-day HR operations across multiple campuses.
• Oversee recruiting strategies to ensure timely hiring.
• Collaborate with leaders on employee relations and performance management.

Skills

Organizational skills

Communication skills

Problem solving

Data-informed decision making

Education

Bachelor’s degree in HR, business, or related field

5+ years of progressive HR experience

Tools

HRIS platforms

UKG (Ultimate Kronos Group)

Job description

Human Resource Manager

The HR Manager at Eagle Crest Communities is a strategic, hands‑on leader responsible for overseeing HR operations across multiple long‑term care campuses. This role leads a team of HR Generalists and a Recruiter, ensuring consistent, high‑quality HR service delivery that strengthens culture, supports leaders, and enhances the employee experience. The HR Manager partners closely with the HR Director, Administrators, DONs, and organizational leadership to drive workforce stability, compliance, talent acquisition, and employee engagement.

Corporate Office (La Crosse, WI)

The Successful HR Manager

• Visible on campuses and known as a trusted partner
• Decisive, with strong judgement and fairness
• Organized, with disciplined follow‑through
• Culture‑focused, reinforcing accountability and recognition
• Data‑informed, using metrics to guide decisions
• Supportive, developing HR team members into confident contributors
• Approachable, demonstrating active listening skills
• Emotionally intelligent, able to relate and communicate effectively with an array of individuals
• A problem solver with the ability to provide recommendations and options to help solve problems – work to listen and gain understanding before making decisions
• A servant leader, able to establish collaborative and positive relationships, understanding the needs of others

Education and Experience

• Bachelor’s degree in HR, business, or related field.
• 5+ years of progressive HR experience; long‑term care or healthcare a plus.
• Experience with HRIS platforms is required, and UKG (Ultimate Kronos Group) experience is a plus.
• Experience leading HR staff (Generalists, Recruiters, or similar roles).
• Strong knowledge of employment law, regulatory compliance, and HR best practices.
• Exceptional communication, coaching, and relationship‑building skills.
• Ability to balance strategic thinking with hands‑on execution across multiple locations.

Primary Responsibilities

Lead the day‑to‑day HR operations of Eagle Crest Communities while nurturing the future growth of the organization as it relates to HR initiatives.

Leadership & Team Management

• Lead, coach, and develop HR Generalists and Recruiter to ensure high performance, accountability, and professional growth.
• Establish clear expectations, workflows, and service standards across Eagle Crest Communities campuses.
• Foster a culture of visibility, responsiveness, fairness, and disciplined follow‑through.

Talent Acquisition & Workforce Planning

• Oversee recruiting strategies to ensure timely hiring for clinical and non‑clinical roles.
• Partner with HR Generalists and Recruiter to monitor pipelines, reduce time‑to‑fill, and strengthen candidate experience.
• Collaborate with campus leaders to forecast staffing needs and develop proactive recruitment plans.

Employee Relations & Culture

• Collaborate with team to develop and implement an overall talent acquisition and workforce retention strategy for the organization.
• Work to balance advocacy of Eagle Crest Communities, those we serve, management and employees.
• Serve as a trusted advisor to leaders on employee relations, performance management, and conflict resolution.
• Ensure consistent application of policies and coach leaders to build strong, healthy teams.
• Support culture‑building initiatives that reinforce belonging, recognition, and accountability across Eagle Crest Communities.

Compliance & HR Operations

• Ensure compliance with federal, state, and long‑term care regulatory requirements.
• Oversee onboarding, I‑9s, licensure tracking, background checks, and personnel file accuracy.
• Serve as the primary point of contact for HRIS troubleshooting, configuration updates, and user support. Ensure data accuracy, reporting integrity, and system optimization within HRIS.
• Facilitate the performance feedback cadence and protocols within the organization through our HRIS.

Training & Development

• Equip leaders and managers with tools and coaching for effective hiring, performance conversations, and retention.
• Support HR Generalists in delivering campus‑level training and onboarding.
• Identify skill gaps and recommend development opportunities.

Metrics & Continuous Improvement

• Translate the HR strategic goals of Eagle Crest Communities into clear roles, responsibilities, and expectations within the HR team. Provide direction and vision and allow the team to execute.
• Monitor key HR metrics and develop dashboards when needed.
• Use data to identify trends, recommend solutions, and drive continuous improvement.
• Standardize HR processes across Eagle Crest Communities for efficiency and consistency.
• Collaborate with HR Director and CFO to ensure total compensation plans are competitive as well as fair and equitable within the organization.
• Periodically conduct stay interviews to keep a pulse on what is working well and areas for improvement within the organization.
• Remain current on HR trends and legislation. Provide direction and educate leaders and managers regarding the interpretation and changes in employment and labor laws.

Why Work at Eagle Crest Communities?

Join a mission‑driven organization that has been caring for our community since 1946. As part of our Human Resources team, you will help shape a workplace built on teamwork, respect, integrity, commitment, and love. You will play a key role in recruiting and supporting dedicated employees who make a difference every day in the lives of our residents.

With ongoing growth across our campuses and a strong reputation for compassionate service, Eagle Crest Communities offers a stable, value‑centered environment where HR professionals can thrive, contribute, and build meaningful relationships.

This is a full‑time, exempt position. Office hours are Monday – Friday.

Benefits: Health & Dental Insurance, Health Savings Account, Flexible Spending Accounts, Life and AD&D Insurance, Long Term and Short‑Term Disability, Paid Leave Time, Vision Insurance, Voluntary Supplemental Insurances, Pet Insurance, Tuition Investment Program, Employee Assistance Program, and a 401(k)-retirement plan with company match.

Compensation Range: $85,000 - $120,000

Application Deadline: April 15, 2026

About Eagle Crest: Eagle Crest Communities is the largest not‑for‑profit senior care provider in Western Wisconsin with ten communities in the La Crosse, Holmen, and Onalaska, WI areas. We find success in providing superior service with great attention to ensuring the highest levels of satisfaction to every resident. Great people, great care!

Bethany Lutheran Homes Inc dba Eagle Crest Communities is an Equal Opportunity Employer.