Support Systems Engineer: DLO Platform Integration

Amazon; Redmond (WA); On-site; USD 90,000 - 158,000; Full time

Job summary

Amazon Leo's Development Lab Operations seeks a Support Systems Engineer to design, develop, and integrate our digital infrastructure platforms. You will own the wiki, CMMS, spare parts system, and project platform, delivering unified experiences across the DLO ecosystem while coding, building, and shipping features and managing timelines.

This role blends software development with program management, requires hands-on execution, and offers autonomy to shape the digital roadmap, dashboards, and

Qualifications

• 2+ years of technical support experience.
• Experience driving collaborative projects from conception to delivery.
• Experience in agile/scrum or related collaborative workflow.
• Experience troubleshooting and documenting findings.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Proficiency in UX/UI, automation, back-end development, and data processing.

Responsibilities

• Design, build, and maintain the Development Lab Operations Wiki, serving as the single source of truth for DLO processes, standards, and documentation.
• Develop and enforce content architecture, page templates, and governance standards to ensure the Wiki remains current, navigable, and scalable.
• Enable self-service knowledge access for DLO stakeholders across multiple R&D facilities.
• Support the development of the software and back-end infrastructure for DLO's critical spare parts management system.
• Support the development of the software and back-end infrastructure for DLO's computerized maintenance management system (CMMS).
• Build inventory tracking, alerting, and reporting functionality to ensure parts availability and reduce equipment downtime.
• Integrate spare parts data with the CMMS for automated work order generation and replenishment workflows.
• Build and maintain the DLO Infrastructure Managers Project Platform, enabling real-time project updates, milestone tracking, and resource visibility.
• Develop dashboards and status reporting mechanisms that provide leadership with clear line-of-sight into project health.
• Create standardized project templates, workflows, and intake processes within the platform.
• Architect and deliver seamless integration across DLO's four core platforms: CMMS, Wiki, Spare Parts System, and Project Platform.
• Develop APIs, data pipelines, and UX/UI platforms to ensure data flows reliably between systems without manual intervention.
• Eliminate redundant data entry and ensure a unified user experience across all DLO digital tools.
• Design and build KPI dashboards that provide real-time operational metrics for DLO leadership.

Skills

Technical support

Project management

Agile/Scrum

Troubleshooting

Customer handling

UX/UI

Automation

Back-end development

Data processing

UNIX/Linux

Job description

Amazon Leo's Development Lab Operations seeks a Support Systems Engineer to design, develop, and integrate our digital infrastructure platforms. You will own the wiki, CMMS, spare parts system, and project platform, delivering unified experiences across the DLO ecosystem while coding, building, and shipping features and managing timelines.

This role blends software development with program management, requires hands-on execution, and offers autonomy to shape the digital roadmap, dashboards, and