Support Systems & Integration, Development Lab Operations

Amazon; Redmond (WA); On-site; USD 90,000 - 158,000; Full time

Job summary

Amazon Leo's Development Lab Operations seeks a Support Systems Engineer to design, develop, and integrate our digital infrastructure platforms. You will own the wiki, CMMS, spare parts system, and project platform, delivering unified experiences across the DLO ecosystem while coding, building, and shipping features and managing timelines.

This role blends software development with program management, requires hands-on execution, and offers autonomy to shape the digital roadmap, dashboards, and

Qualifications

• 2+ years of technical support experience.
• Experience driving collaborative projects from conception to delivery.
• Experience in agile/scrum or related collaborative workflow.
• Experience troubleshooting and documenting findings.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Proficiency in UX/UI, automation, back-end development, and data processing.

Responsibilities

• Design, build, and maintain the Development Lab Operations Wiki, serving as the single source of truth for DLO processes, standards, and documentation.
• Develop and enforce content architecture, page templates, and governance standards to ensure the Wiki remains current, navigable, and scalable.
• Enable self-service knowledge access for DLO stakeholders across multiple R&D facilities.
• Support the development of the software and back-end infrastructure for DLO's critical spare parts management system.
• Support the development of the software and back-end infrastructure for DLO's computerized maintenance management system (CMMS).
• Build inventory tracking, alerting, and reporting functionality to ensure parts availability and reduce equipment downtime.
• Integrate spare parts data with the CMMS for automated work order generation and replenishment workflows.
• Build and maintain the DLO Infrastructure Managers Project Platform, enabling real-time project updates, milestone tracking, and resource visibility.
• Develop dashboards and status reporting mechanisms that provide leadership with clear line-of-sight into project health.
• Create standardized project templates, workflows, and intake processes within the platform.
• Architect and deliver seamless integration across DLO's four core platforms: CMMS, Wiki, Spare Parts System, and Project Platform.
• Develop APIs, data pipelines, and UX/UI platforms to ensure data flows reliably between systems without manual intervention.
• Eliminate redundant data entry and ensure a unified user experience across all DLO digital tools.
• Design and build KPI dashboards that provide real-time operational metrics for DLO leadership.

Skills

Technical support

Project management

Agile/Scrum

Troubleshooting

Customer handling

UX/UI

Automation

Back-end development

Data processing

UNIX/Linux

Job description

Support Systems & Integration, Development Lab Operations

Job ID: 10520821 | Amazon Kuiper Manufacturing Enterprises LLC

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

Development Lab Operations (DLO) is seeking a Support Systems Engineer to own the design, development, and integration of DLO's critical digital infrastructure platforms. This role is responsible for building and maintaining the systems that enable DLO's Infrastructure Managers to execute projects, track spare parts, manage knowledge, and report on key performance indicators. The ideal candidate blends software development skills with program management discipline to deliver seamless, unified platform experiences across DLO's operational ecosystem. This role requires hands-on technical execution alongside program management. You will write code, build platforms, and ship features while simultaneously managing timelines, stakeholders, and cross-functional dependencies. You'll operate with significant autonomy to make architectural decisions and define the digital roadmap for DLO's operational infrastructure.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

• Design, build, and maintain the Development Lab Operations Wiki, serving as the single source of truth for DLO processes, standards, and documentation
• Develop and enforce content architecture, page templates, and governance standards to ensure the Wiki remains current, navigable, and scalable
• Enable self-service knowledge access for DLO stakeholders across multiple R&D facilities
• Support the development of the software and back-end infrastructure for DLO's critical spare parts management system
• Support the development of the software and back-end infrastructure for DLO's computerized maintenance management system (CMMS)
• Build inventory tracking, alerting, and reporting functionality to ensure parts availability and reduce equipment downtime
• Integrate spare parts data with the CMMS for automated work order generation and replenishment workflows
• Build and maintain the DLO Infrastructure Managers Project Platform, enabling real-time project updates, milestone tracking, and resource visibility
• Develop dashboards and status reporting mechanisms that provide leadership with clear line-of-sight into project health
• Create standardized project templates, workflows, and intake processes within the platform
• Architect and deliver seamless integration across DLO's four core platforms: CMMS, Wiki, Spare Parts System, and Project Platform
• Develop API’s, data pipelines, and UX/UI platforms to ensure data flows reliably between systems without manual intervention
• Eliminate redundant data entry and ensure a unified user experience across all DLO digital tools
• Design and build KPI dashboards that provide real-time operational metrics for DLO leadership

About the team

Amazon Leo is developing a low Earth orbit satellite constellation to deliver fast, affordable broadband to unserved and underserved communities around the world. The Development Lab Operations organization ensures our R&D engineering teams have reliable, compliant, and well-maintained lab environments to design, build, and test next-generation satellite technologies.

Basic Qualifications

• 2+ years of technical support experience
• Experience driving collaborative projects from conception to delivery
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Proficiency in UX/UI, automation, back-end development, and data processing

Preferred Qualifications

• 3+ years of software development experience
• Knowledge of UNIX/Linux operating system
• Experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Redmond - 90,400.00 - 158,200.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.