Support Systems Administrator - Information Services & Missouri Institute for Defense and Energy

University of Missouri-Kansas City; Kansas City (MO); On-site; USD 65,000 - 70,000; Full time

Job summary

University of Missouri-Kansas City is seeking a skilled IT support professional to provide second- and third-tier desktop support for staff and researchers. You will manage imaging, deployment, and workstation inventory, ensuring CUI devices meet security standards and comply with DFARS 252.204-7012 and NIST 800-171.

You will work with a team including Security Office to enforce policy across devices, support enterprise applications, and potentially lead special projects requiring deep

Qualifications

• Extensive knowledge of workstation hardware, software, and operating systems.
• Strong experience with Active Directory and Group Policy.
• Experience with software deployments using Microsoft Intune or SCCM.
• Understanding of scripting, including PowerShell.
• Solid grasp of systems administration and security principles.
• Ability to perform needs analysis and upgrade planning.
• Working knowledge of ITSM or ticketing systems.
• Strong verbal and written communication skills.
• Excellent time management and ability to work under pressure.
• Bachelor’s degree in information technology or equivalent experience.
• Ability to obtain and maintain secret level clearance.
• Must have a driver’s license.
• Must live in Kansas City area and be on-site.

Responsibilities

• Provide second and third tier desktop support for staff.
• Imaging, deployment, and maintenance of workstations.
• Manage workstation inventory.
• Support CUI workstations in compliance with security standards.
• Support enterprise applications and group policy.
• Advanced hardware/software troubleshooting.
• Potential to serve as technical lead on projects.
• Adhere to security policies across devices.

Skills

Workstation hardware

Active Directory

Group Policy

Intune/SCCM

PowerShell

Security principles

Needs analysis

ITSM

Communication

Time management

Driver's license

On-site KC

Education

Bachelor’s degree in information technology or equivalent experience

Tools

InTune

SCCM

Job description

Hiring Department

This position will be part of the UMKC Information Services Teamwith a dotted line to the Missouri Institute for Defense and Energy(MIDE)

Job Description

This professional Information Technology position provides secondand third tier technical support for the Missouri Institute forDefense & Energy (MIDE). This position will work on sensitiveresearch areas and will need to obtain Secret LevelClearance.

Primary activities include general desktop support for staff,faculty, and research workstations, such as break/fix, imaging,software deployment, and maintaining workstation inventory. Thiswill include supporting CUI workstations and must comply with DFARS252.204-7012 and NIST 800-171.

Other activities include supporting enterprise applications,managing group policy, and advanced software and hardwaretroubleshooting. Supported Operating Systems include Windows 10/11and Mac OS.

This position will work with a team of IT professionals, includingthe Security Office, to support and implement policies. Thisposition will need to adhere to and help enforce security policyacross all supported devices.

This position may serve as technical lead on special projects thatrequire an in-depth understanding of complex IT environments andsystems. These projects could include the implementation, upgrades,or migrations of systems.

S ound customer service principles must be applied while fulfillingthe technical function with technical teams and end users.

Minimum Qualifications

• Expansive knowledge of workstation hardware/software/operatingsystems
• Expansive knowledge and experience with Active Directory andGroup Policy
• Working knowledge and experience with software deploymentsusing Microsoft’s InTune, SCCM, or similar tools
• A good understanding of scripting, including PowerShell, Batch,or Bash
• A good understanding of systems administration and securityprinciples
• Ability to do needs analysis and technology upgrade planningand implementation
• A working knowledge of ITSM or other ticketing systems
• Strong verbal and written communication skills sufficient tointeract with a variety of users and other technical staff
• Excellent time management skills and ability to work underpressure and meet deadlines
• Bachelor’s degree in information technology or equivalentexperience
• Ability to obtain and maintain secret level clearance.
• Minimum of at least 4 years of experience.
• Must have a driver’s license and be able to lift 40 lbs.
• Must live in Kansas City area as job is primarily on-site atUMKC

Preferred Qualifications

• Experience working with sensitive or classifiedenvironments
• Past secret level clearance
• Experience supporting research equipment
• Experience providing support in Higher Education
• Experience as a security analyst or in cyber security
• Able to complete ISSM certification

Anticipated Hiring Range

The anticipated hiring range for this position has been establishedas $65,000 - $70,000 annually.

Salary is determined by a variety of factors, including but notlimited to, the individual’s particular combination of education,skills, and experience, as well as organizationalrequirements.

Your total compensation goes beyond the number on your paycheck.The University of Missouri provides generous leave, health plans,and retirement contributions that add to your bottom line.

Grade: GGS 11

University Title: Support Systems Admin Expert

To review the University of Missouri’s Staff Compensation Structureyou can view the Job Code detail page. Internal applicants candetermine their university title by accessing the Talent Profiletile in myHR.

Application Deadline

Job opening will remain open until filled. Application review willbegin immediately.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Community Information

Kansas City offers the best of both worlds—a vibrant, urbancommunity with Midwestern appeal. The city’s rich history and itsmodern-day, innovative thinking come together to create an eclecticgroup of neighborhoods that offer a little something for everyone.From thriving arts districts, an energetic downtown nightlife,casual to upscale shopping and champion sports teams, you will haveno problem making yourself at home. Of course, one of Kansas City’sbiggest claims to fame is its food, especially its world-famousbarbecue. Foodies will delight in the culinary scene foundthroughout the city. Ranging from award-winning chefs to cozy pizzajoints, Kansas City definitely is not lacking any flavor.

UMKC’s campuses are conveniently nested in the middle of all theaction. Volker Campus is just minutes from the legendary CountryClub Plaza, perfect for shopping or restaurants for lunch orafter-work happy hours. Surrounded by hip neighborhoods andeateries, the Health Sciences Campus is located downtown nearUniversity Health Truman Medical Center and Children’s MercyHospital.

UMKC is proud to be “Kansas City’s university,” and the campus andits people celebrate all the characteristics of the surroundingcommunity. To learn more about life in Kansas City and find moreresources, visit VisitKC.com.

Benefit Eligibility

This position is eligible for University benefits. As part of yourtotal compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses. For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity& Title IX at 816-235-6910.