Support Supervisor

Lamps Plus, Inc.; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Lamps Plus, Inc. is seeking a Support Supervisor to lead Store Associates, oversee inventory control, and ensure excellent customer service.

The role includes training staff, coordinating with Warehouse and Purchasing, and maintaining safe, efficient store operations. Ideal candidates have 1-2 years of supervisory experience, a high school diploma, strong communication skills, and the ability to perform physical tasks including lifting and standing for long periods.

Qualifications

• 1-2 years supervisory experience, including background in display or stock/inventory control.
• Electrical knowledge helpful.
• Must possess good verbal and written communication skills.
• Must be able to lift 25-50 pounds, climb ladders, and do constant standing, bending and stooping.
• Regular job attendance is required in accordance with a regular schedule established for the position by the Supervisor.

Responsibilities

• Supervises and trains Store Associates and may provide input on employee performance and disciplinary actions to ensure efficient staffing of departments.
• Traces discrepancies between inventory and stock control records and communicates with Inventory Control.
• Interacts with Warehouse and Purchasing regarding shipments, special orders, and problems.
• Ensures proper inventory control via internal software.
• Supervises the defective merchandise area or recycles to repair department if necessary.
• Keeps percentage of broken merchandise to a minimum through proper handling and shelf preparation.
• Evaluates stockroom floor plan and makes changes as needed.
• Coordinates transfer of merchandise to and from other branch stores.
• Answers questions on product usage and assists customers with carry-out after purchase.

Education

High School diploma or equivalent

Job description

Support Supervisor

• Supervises and trains the Store Associates and may provide input regarding employee performance and disciplinary actions to insure efficient staffing of departments.
• Traces discrepancies between inventory and stock control records, takes corrective action as necessary and communicates with Inventory Control.
• Interacts with Warehouse and Purchasing Departments regarding shipments, special orders, and problem situations.
• Ensures proper inventory control via the internal software.
• Supervises the defective merchandise area or recycles to repair department if necessary
• Ensures percentage of broken merchandise is kept to a minimum through proper handling and shelf preparation.
• Evaluates the stockroom floor plan periodically and makes changes as needed.
• Coordinates transfer of merchandise to and from other branch stores.
• Answers questions on product usage, assists customers with carry-out of merchandise after purchase and provides outstanding customer service.
• Assures all merchandise retrieved from stockroom has all needed parts.
• Enforces company policies relative to Loss Prevention and Human Resources procedures.
• Informs management of any safety violations or equipment used incorrectly.
• May perform the semi-annual inspection of ladders using safety audit provided by Human Resources.
• Assists sales personnel in retrieving merchandise for customers.
• Unloads trucks as necessary.
• Promotes safe work environment through adherence to Company safety standards.
• Educates, trains and ensures proper use of ladders, knives, tools and dollies.
• Performs other duties as assigned by manager and may vary depending upon geographic location or operations of store.
• Prepares price tags for sales floor and tags merchandise accordingly.
• Performs other auxiliary duties for the maintenance of sales floor and displays.

JOB REQUIREMENTS:

• 1-2 years supervisory experience, including background in display or stock/inventory control.
• Electrical knowledge helpful.
• High School graduate or equivalent.
• Must possess good verbal and written communication skills.
• Must be able to lift 25-50 pounds, climb ladders, and do constant standing, bending and stooping.
• Regular job attendance is required in accordance with a regular schedule established for the position by the Supervisor.