Support Staff Manager

Turnbridge Academy Overview; New Haven (CT); Vor Ort; USD 40.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health/Dental/Vision

Paid Time Off

401(k)

Disability Insurance

Training & Development

Zusammenfassung

Turnbridge seeks a Support Staff Manager for a new adolescent residential program in New Haven. You will lead the Support Staff, establish daily routines, ensure safety and professional boundaries, and collaborate with clinical leadership to maintain high-quality care.

This role requires strong communication, coaching, and crisis-management skills, with a focus on building a positive team culture and compliant, structured operations within a 24/7 residential setting.

Qualifikationen

• High school diploma or equivalent.
• Experience in direct care, residential services, behavioral health, mental health, substance use, or related fields preferred.
• Previous supervisory/leadership or team lead experience preferred.
• Experience working with adolescents strongly preferred.

Aufgaben

• Supervise and provide daily direction to the Support Staff team.
• Establish routines, structure, and expectations in the residential program.
• Ensure staff supervision, guidance, and support to residents.
• Monitor attendance, punctuality, and performance; provide coaching and feedback.
• Assist with training new staff and ensure policy compliance.
• Collaborate with leadership on staffing, resident concerns, and program needs.
• Communicate effectively with residents and multidisciplinary team.

Kenntnisse

Leadership

Communication

Staff Coaching

Crisis Management

Ausbildung

High School Diploma

Jobbeschreibung

At Turnbridge, we believe we offer career growth, training opportunities, and a fun work environment. Turnbridge is not just a job but a lifestyle. You can build lasting relationships with both co-workers and clients while making a meaningful difference in the lives of the young people we serve.

We are seeking a Support Staff Manager to join our new adolescent residential program in New Haven . This position will provide leadership and direction to the Support Staff team while helping establish a safe, structured, and positive residential environment for adolescents facing mental health and substance use challenges.

The Support Staff Manager will work closely with program and clinical leadership to ensure Support Staff are properly trained, supported, and held accountable for providing consistent, high-quality care.

Competitive Salary: $44,000 per year

Health, Dental and Vision Insurance

Paid Time Off

401(k)

Short-Term and Long-Term Disability

Training and Professional Development Opportunities

Job Description

The Support Staff Manager is responsible for overseeing the daily performance and operations of the Support Staff team within the adolescent residential program. This position will serve as a leader and resource for Support Staff, helping ensure staff follow program expectations, maintain appropriate professional boundaries, and provide a safe and structured environment for residents.

As this is a new residential program, the Support Staff Manager will play an important role in helping establish team expectations, daily routines, communication practices, and a strong staff culture from the beginning.

Key Responsibilities

Supervise and provide daily direction and support to the Support Staff team.

Help establish and maintain consistent routines, structure, and expectations within the residential program.

Ensure Support Staff provide appropriate supervision, guidance, and support to residents.

Monitor staff attendance, punctuality, performance, and adherence to program expectations.

Provide coaching, feedback, and guidance to Support Staff to help them succeed in their roles.

Assist with training new Support Staff.

Ensure staff follow Turnbridge policies, procedures, safety requirements, and documentation standards.

Monitor completion of required staff trainings and certifications.

Work closely with Program and Clinical leadership regarding staffing, resident concerns, behavioral issues, and other program needs.

Promote effective communication between Support Staff and other members of the treatment team.

Help ensure appropriate communication and continuity between shifts.

Respond appropriately to resident behavioral concerns, conflicts, and crisis situations while maintaining a calm and professional approach.

Support staff in using appropriate de-escalation and intervention techniques.

Help maintain a safe, clean, organized, and structured residential environment.

Address staff concerns and performance issues promptly and communicate significant concerns to leadership.

Participate in staff meetings, supervision, and program meetings as needed.

Assist leadership with identifying staffing, training, and operational needs.

Serve as a positive role model for Support Staff by demonstrating professionalism, accountability, and appropriate boundaries.

Build positive working relationships with residents while maintaining appropriate professional boundaries.

Help create a positive team culture that supports the goals and mission of the adolescent residential program.

Perform other duties as assigned by program leadership.

Qualifications

High school diploma or equivalent required.

Previous experience in direct care, residential services, behavioral health, mental health, substance use, or a related field preferred.

Previous supervisory, leadership, or team lead experience preferred.

Experience working with adolescents strongly preferred.

Strong communication and interpersonal skills.

Ability to provide direction, coaching, and constructive feedback to staff.

Ability to remain calm and professional during challenging or crisis situations.

Strong organizational and problem-solving skills.

Ability to work effectively as part of a multidisciplinary team.

Ability to maintain appropriate professional boundaries with adolescents.

Must be dependable, responsible, and able to work in a fast-paced residential environment.

Must be able to pass required state and national background checks.

Valid driver's license required.

CPR and/or PMT certification preferred but not required.

Schedule

This is a residential program that operates 24 hours a day, 7 days a week . The Support Staff Manager must be able to work 40 hours a week with at least one Weekend Day.

Shifts Times:

• 8am to 4pm
• 4pm to 12am
• 12am to 8am

Preferred Behaviors

Leadership: Demonstrates the ability to take initiative, provide direction, and support team members.

Dedicated: Demonstrates commitment to the residents, team, and mission of Turnbridge.

Team Player: Works effectively with Support Staff, clinical staff, program leadership, and other members of the team.

Accountable: Takes responsibility for decisions, follows through on commitments, and holds team members accountable to expectations.

Preferred Motivations

Ability to Make an Impact: Inspired by the opportunity to make a meaningful difference in the lives of adolescents.

Growth Opportunities: Motivated by opportunities to develop leadership skills and take on additional responsibility.

Team Success: Motivated by helping build a strong, supportive, and successful team.

Education

Required: High School or better.

Equal Opportunity Employer
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