Support Staff (Front Desk Receptionist) Rapid City

West River Mental Health; Rapid City (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Life insurance

Short-term disability

Long-term disability

Employee Assistance Program (EAP)

Paid time off

Paid holidays

Floating holidays

Job summary

We offer a comprehensive benefits package and a flexible schedule to support work-life balance. Prior experience with HIPAA and cash handling is a plus, and excellent computer skills are required for daily tasks.

Qualifications

• Excellent communication and in-person/phone interaction
• Proficient with a multi-line phone system
• Strong multitasking and prioritization abilities
• Advanced computer skills in a Microsoft environment
• Knowledge of HIPAA regulations and compliant handling of information
• Ability to accurately account for money collected during transactions
• Commitment to maintaining required company trainings
• Possession of SD driver’s license and vehicle liability insurance for driving as needed

Responsibilities

• Greet clients and manage the multi-line phone system with professionalism.
• Schedule client appointments and prepare initial paperwork and letters.
• Verify client information and collect fees; complete required client paperwork.
• Provide general office support and maintain medical records as needed.

Skills

Communication

Phone system

Multitasking

Computer skills

HIPAA compliance

Cash handling

Training willingness

Driver's license

Education

High school diploma

Job description

Looking for a career in mental healthcare and also looking for a fantastic work and life balance? Join the team at West River Mental Health where we strive to be the premier provider in the Black Hills. West River Mental Health has been providing mental health care in Western South Dakota since 1948 and is the largest, most advanced community mental healthcare facility in the region.

West River Mental Health is accepting applications for a full-time or part-time Front Desk Receptionist (Support Staff). We are seeking a multi-tasking, people-oriented and highly motivated individual with time management skills. The Front Desk Receptionist creates a welcoming environment for clients and visitors, while managing a multi-line phone system, all aspects of electronic provider scheduling, medical records and general office support as needed. Professionalism, positive attitude and ability to work one-on-one with clients and staff is a must. Responsibilities include extensive phone and face to face contact, scheduling client appointments, preparing initial client paperwork and letters, verifying client information, collecting fees, and completing required client paperwork.

We offer an exceptional employee benefits package that includes health, dental, 401K, life insurance, short term disability, and long-term disability, EAP, PTO, paid holidays, and floating holidays. We provide our teams with a flexible schedule to accommodate important personal and family memories as well as encouraging professional growth.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Ability to professionally interact and communicate in person and over the phone.
2. Skill in and ability to answer multi-line phone system.
3. Skill in and ability to prioritize tasks and multi-task.
4. Advanced computer skills.
5. Skill in and ability to comply with HIPAA regulations.
6. Skill in and ability to accurately account for money collected.
7. Ability to maintain up-to-date required company trainings.
8. Ability to maintain a South Dakota driver’s license and vehicle liability insurance and safely operate a vehicle in all weather conditions

PHYSICAL DIMENSIONS:

Hand and finger dexterity for computer keyboarding. Requires prolonged sitting, standing, and frequent bending, stooping and light to moderate lifting exerting up to 25 pounds occasionally, and/or up to 10 pounds of force frequently to move objects.

Education and Experience

High school diploma or equivalent acceptable experience. Excellent computer skills in a Microsoft environment required. Medical records experience is preferred.

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or live in Public Housing and/or receive a Section 8 voucher. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Summary

Rapid City is a community of 60,000 located in the beautiful Black Hills of Western South Dakota. Excellent schools, diverse community activities, and abundant recreational opportunities enhance our community. If you are seeking a city that offers big adventure yet rich with history and culture, Rapid City is it! You can have it all, from adrenaline-charged outdoor activities to thoughtful cultural pursuits and all the heart-stopping scenery in between. Rapid City sits in the heart of the Black Hills of South Dakota and is the second largest city in South Dakota. Rapid City is within an hour’s drive of six national parks and monuments and surrounded by a local culture that's rich with history and artistic expression.

You may visit our website at www.wrmentalhealth.org for more information about who we are, job descriptions, and a summary of benefits.