Support Staff

Apalachee Center; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Paid time off

Job summary

Apalachee Center, Inc. is seeking a Support Staff member to handle receptionist duties, clerical tasks, and client financial intakes in North Florida. You will process insurance fees, manage deposits, and assist the Financial Service Department while maintaining HIPAA privacy and client rights.

The role requires strong customer service, attention to detail, and willingness to drive to eight counties to support the program across the region.

Qualifications

• Answer phones, screen calls, and route messages to staff.
• Assist with scheduling and clerical tasks to keep the program organized.
• Provide courteous, respectful, and professional customer service to clients.
• Handle client financial assessments, insurance fees, and collections with the Financial Service Department.
• Scan documents into Avatar within 48 hours and manage HIE distribution.
• Maintain HIPAA compliance and protect client rights and confidentiality.
• Act as Safety Officer Designee and support drills.
• Must be willing to drive to all 8 counties.

Responsibilities

• Receptionist duties: answer, screen, and route calls; relay messages.
• Perform administrative tasks and data entry to support staff.
• Assist with client financial eligibility, insurance status, and fee processing.
• Ensure documents are scanned and distributed per guidelines and timeline.
• Maintain HIPAA compliance and client confidentiality.
• Support safety drills and incident reporting as Safety Officer Designee.
• Travel to all eight counties as required.

Skills

Customer service

Administrative tasks

Scheduling

Data entry

HIPAA knowledge

Phone screening

Clear communication

Tools

Avatar system

Job description

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc. provides comprehensive behavioral health services across 8 counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties).

Apalachee Center, Inc. offers competitive benefits for our full-time positions to include health, dental, vision, basic life insurance, long term disability, paid time off, and more.

Overview

Support Staff performs basic office duties for the program and staff in the programs including answering phones, maintaining office logging system, assisting with scheduling and other clerical tasks to help the program to be organized and run smoothly. Expected to demonstrate strong customer service skills as the first point of contact for clients and outside callers and visitors. Handles various tasks related to maintenance of office systems, records, files, logs, and client charts according to the established guidelines.

Essential/Core Job-specific Duties And Responsibilities

• Serves as receptionist, answering, screening, and routing calls for assigned staff. Consults with supervisor regarding communications received and relays messages as necessary to assigned staff. Must conduct themselves in a manner which will reflect favorably and professionally upon the Center and employees. When receiving calls, the Support Staff will find out the needs of the clients and will contact the appropriate staff in order to respond to client’s questions and concerns in a timely manner. All customers are to be treated with courtesy, respect and dignity and are served in the most caring and professional manner possible.
• Conducts client financial assessments and performs administrative intakes gathering data for financial eligibility, insurance fees in working with the Financial Service Department, etc. Sets client fees in accordance with policy. Performs fee collections and issues receipts. Prepares deposits, maintains petty cash, and makes routes to accounting. Work with Program Supervisor to take care of Write-Offs. Responsible to be the one to communicate with the Financial Service Department any changes in clients insurance status.
• All the necessary paper document needs to be scanned into Avatar based on the Scanning Document Guideline within 48 hours of receipt by titling those accurately to facilitate the easy access. Responsible to check the HIE system daily to distribute received fax to the appropriate staff.
• Knowledge of all SOP policies and procedures. Knowledge of HIPAA regulations. Respects and ensures protection of client rights and confidentiality/privacy.
• Serve as a Safety Officer Designee for the program. Assist Safety Officer/Program Supervisor to ensure the required drills are completed timely and bring safety concerns to the Program Supervisor to promote safe, orderly and therapeutic environment.

Must be willing to drive to all 8 counties.