Front Desk & Admin - Behavioral Health Travel 8 Counties

Apalachee Center; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Paid time off

Job summary

Apalachee Center, Inc. is seeking a Support Staff member to handle receptionist duties, clerical tasks, and client financial intakes in North Florida. You will process insurance fees, manage deposits, and assist the Financial Service Department while maintaining HIPAA privacy and client rights.

The role requires strong customer service, attention to detail, and willingness to drive to eight counties to support the program across the region.

Qualifications

• Answer phones, screen calls, and route messages to staff.
• Assist with scheduling and clerical tasks to keep the program organized.
• Provide courteous, respectful, and professional customer service to clients.
• Handle client financial assessments, insurance fees, and collections with the Financial Service Department.
• Scan documents into Avatar within 48 hours and manage HIE distribution.
• Maintain HIPAA compliance and protect client rights and confidentiality.
• Act as Safety Officer Designee and support drills.
• Must be willing to drive to all 8 counties.

Responsibilities

• Receptionist duties: answer, screen, and route calls; relay messages.
• Perform administrative tasks and data entry to support staff.
• Assist with client financial eligibility, insurance status, and fee processing.
• Ensure documents are scanned and distributed per guidelines and timeline.
• Maintain HIPAA compliance and client confidentiality.
• Support safety drills and incident reporting as Safety Officer Designee.
• Travel to all eight counties as required.

Skills

Customer service

Administrative tasks

Scheduling

Data entry

HIPAA knowledge

Phone screening

Clear communication

Tools

Avatar system

Job description

Apalachee Center, Inc. is seeking a Support Staff member to handle receptionist duties, clerical tasks, and client financial intakes in North Florida. You will process insurance fees, manage deposits, and assist the Financial Service Department while maintaining HIPAA privacy and client rights.

The role requires strong customer service, attention to detail, and willingness to drive to eight counties to support the program across the region.