FACT Support Staff Gadsden and Wakulla

Apalachee Center; Quincy (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Job summary

Apalachee Center in Quincy, Florida, seeks a Support Staff member responsible for basic office duties including answering phones, scheduling, and maintaining office organization. Strong customer service skills are essential as you will be the first point of contact for clients and visitors.

The ideal candidate will handle financial assessments, administrative tasks, and ensure client confidentiality according to HIPAA regulations. This full-time position offers competitive benefits including health and dental insurance, paid time off, and more.

Qualifications

• Strong customer service skills as first point of contact.
• Ability to manage office logging systems and scheduling.
• Knowledge of financial assessments and administrative intakes.

Responsibilities

• Answer and route calls, providing client assistance.
• Conduct client financial assessments and fee collections.
• Scan documents and maintain client confidentiality.

Skills

Customer service skills

Office administration

Knowledge of HIPAA regulations

Job description

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc. provides comprehensive behavioral health services across 8 counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties).

Apalachee Center, Inc. offers competitive benefits for our full-time positions to include health, dental, vision, basic life insurance, long term disability, paid time off, and more.

Overview

Support Staff performs basic office duties for the program and staff in the programs including answering phones, maintaining office logging system, assisting with scheduling and other clerical tasks to help the program to be organized and run smoothly. Expected to demonstrate strong customer service skills as the first point of contact for clients and outside callers and visitors. Handles various tasks related to maintenance of office systems, records, files, logs, and client charts according to the established guidelines.

Essential/Core Job-specific Duties And Responsibilities

• Serves as receptionist, answering, screening, and routing calls for assigned staff. Consults with supervisor regarding communications received and relays messages as necessary to assigned staff. Must conduct themselves in a manner which will reflect favorably and professionally upon the Center and employees. When receiving calls, the Support Staff will find out the needs of the clients and will contact the appropriate staff in order to respond to client’s questions and concerns in a timely manner. All customers are to be treated with courtesy, respect and dignity and are served in the most caring and professional manner possible2. Conducts client financial assessments and performs administrative intakes gathering data for financial eligibility, insurance fees in working with the Financial Service Department, etc. Sets client fees in accordance with policy. Performs fee collections and issues receipts. Prepares deposits, maintains petty cash, and makes routes to accounting. Work with Program Supervisor to take care of Write-Offs. Responsible to be the one to communicate with the Financial Service Department any changes in clients insurance status.
• All the necessary paper document needs to be scanned into Avatar based on the Scanning Document Guideline within 48 hours of receipt by titling those accurately to facilitate the easy access. Responsible to check the HIE system daily to distribute received fax to the appropriate staff. 4. Knowledge of all SOP policies and procedures. Knowledge of HIPAA regulations. Respects and ensures protection of client rights and confidentiality/privacy.
• Serve as a Safety Officer Designee for the program. Assist Safety Officer/Program Supervisor to ensure the required drills are completed timely and bring safety concerns to the Program Supervisor to promote safe, orderly and therapeutic environment.