Support Specialist IT Hardware Support

Department of Developmental Services - Porterville Developmental Center; California; On-site; USD 60,000 - 80,000; Full time

Job summary

The Department of Developmental Services - Porterville Developmental Center in California is seeking an Information Technology Specialist I to support employee-facing IT infrastructure at the Porterville site and three STAR Homes. The role focuses on first-level help desk responses, troubleshooting, and equipment deployment.

In-person, on-site work only. Applicants must pass the Information Technology Specialist I examination and meet state requirements, including background and medical

Qualifications

• Background Investigation required prior to hire.
• Medical Clearance required prior to hire.
• California residency required at time of appointment.

Responsibilities

• Provide first-level IT support including responding to help desk calls and work orders.
• Assist infrastructure team with network equipment and security devices, including switches, VOIP, cameras, WiFi, and cabling.
• Receive training on new technologies and implement updates at the facility.

Job description

Job Description and Duties

Position Description: Under the direction of the Information Technology (IT) Supervisor II who is over the IT Helpdesk and Hardware Support Team, and working with the IT Specialist II's, provides support for all the information technology infrastructure that is employee facing at this location and at three remote crisis homes called "STAR Homes". This support includes responding to help desk calls and work orders. Specifically providing first-level support which includes responding to help desk calls and work orders, providing first-level support which includes troubleshooting, repairs, training staff, tracking equipment, and distribution or new equipment. Assist the IT Infrastructure Team to provide support for network switches, VOIP phones, security cameras, fire and personal alarms, WiFi access points, all networkcabiling including copper and fiber, video and cable TV and all associated cabling, and all energy management systems. Also receives training and expands skills as new technology is instroduced to the facility.

This position is not eligible for telework, this position is in person only.

Individuals interested in applying must take and pass the Information Technology Specialist I examination . To view the Exam Bulletin, click the following link or copy and paste the link into your web browser: Exam Bulletin | CalCareers

Effective July 1, 2025, State employees are subject to a salary reduction of three (3) percent in exchange for five (5) hours per month of the Personal Leave.

Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur duing the life of the certification list. Temporary state housing may be available for those relocating to fill hard to recruit positions. Housing assignments and rates will be determined in accordance with Department policy, operational priorities, and applicable labor agreements.

You will find additional information about the job in the .

Working Conditions

Typical Physical Demands: Occasionally it is required to lift carry objects weighing up to 40 pounds and work on workstations, servers, or other computer devices, and help with data cable maintenance which requires pulling cable in crawl spaces and in other mechanical spaces.

Typical Working Conditions: Open-space, partitioned offices with smoke-free environment.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Information

Temporary state housing may be available for those relocating to fill hard to recruit positions. Housing assignments and rates will be determined in accordance with Department policy, operational priorities, and applicable labor agreements.

Pursuant to California Goverment Code requirements, candidates must be residents of the State of California at the time of appointment. This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - When using education to meet minimum qualifications, education must include the specified IT or closely related course work.