Support Specialist III

Tri-County Human Services; Avon Park (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Tri-County Human Services in Avon Park, FL seeks a capable clerical professional to support daily operations. You will handle telephone inquiries, prepare reports, and maintain electronic health records according to agency policy.

Requirements include a high school diploma or GED, at least two years of clerical experience, and proficiency with Windows, Word, and Excel. Typing speed of 30 wpm is required, with 60 wpm preferred. Background screening required.

Qualifications

• Requires a high school diploma or GED and at least two years of secretarial/clerical experience.
• Typing ability of 30 wpm is required; 60 wpm preferred.
• Working knowledge of Windows, Word, and Excel.

Responsibilities

• Answers incoming telephone calls and routes questions to appropriate programs.
• Produces reports from internal software and databases as requested by supervisor.
• Enter patient charts, billing records, charges/payments, and write-offs into the electronic health record per policy.
• Provides information about the agency to callers or writers.
• Assist in preparing shift schedules for Human Services Technicians and nursing staff as assigned.
• Perform transportation needs for clients as required.

Education

High school diploma or GED

Secretarial/clerical experience

Tools

Microsoft Windows

Microsoft Word

Excel

Job description

Position Description:
Individuals in this position perform a variety of support services assignments, and other tasks consistent with the needs of the agency. Strong typing skills, good organization skills, and the ability to work with minimum supervision are prerequisites of this position.

Position Expectation:
In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity.

Primary Duties and Responsibilities:

• Answers incoming telephone calls responds to program question from the caller and routes calls as appropriate.
• Produces reports from internal software programs and databases, correspondence, and other items as requested by the Program Supervisor or Program Coordinator.
• Has primary responsibility for entering into the electronic health record preliminary functions including patient chart set up, setting-up person served billing records, entering charges/payments, and writing off unpaid balances per agency policy.
• Provides information and answers questions about the agency when phone calls or written inquiries are received regarding same.
• Assists in preparing shift schedules for the Human Services Technicians and/or the nursing staff as assigned by Program Supervisor.
• Performs transportation needs for clients on an as needed basis.
• Performs other reasonable and related duties as assigned.

Minimum Training and Experience:

• A high school diploma or GED and at least two (2) years of secretarial/clerical experience are required.
• This position requires the working knowledge of the following computer software programs or equivalent: Microsoft Windows, Microsoft Word, and Excel.
• The ability to type at a rate of thirty (30) correct words per minute is required, but sixty (60) words per minute are preferred.

This position requires a level 2 background screening: https://info.flclearinghouse.com

Tri-County Human Services, Inc. is an equal opportunity employer. M/F