Support Spec II - Legal

Mercury Insurance Services, LLC; California (MO); Hybrid; USD 30,390 - 48,544; Full time

Benefits offered by this job

Competitive compensation

Flexibility to work from anywhere

Paid time off

Incentive bonus programs

Medical, dental, vision, life, and pet insurance

401(k) retirement savings plan

Education assistance

Health and wellbeing resources

Job summary

Mercury Insurance Services, LLC in California is seeking a Support Specialist II. The role includes providing phone support and performing clerical duties while engaging directly with customers. A high school diploma and at least 1 year of relevant experience are required.

The company values teamwork and offers various benefits including competitive compensation, paid time off, medical insurance, and a 401(k) retirement plan with company match.

Qualifications

• Minimum of 1 year general office or related Company experience.
• Ability to manage inbound calls while maintaining professionalism.
• Engage actively with customers to confirm and clarify information.

Responsibilities

• Provide phone support and perform clerical duties.
• Type and transcribe business correspondence, forms, and reports.
• Handle direct customer contact and process documents.

Skills

Written and verbal communication

Proficient typing skills

Customer service skills

Active listening

Education

High school education

Job description

Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Position Summary: Under general supervision, the primary job function of the Support Specialist II is to provide phone support as well as performing routine but varied clerical and support duties according to standard procedures.

Geo-Salary Information

An in-person interview may be required during the hiring process

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

• Types and transcribes assignments such as business correspondence, forms and reports.
• Will have direct contact with customers, may compile information for reports, and processing forms and documents.
• Transferring and escalating potential calls to the appropriate department if needed.

Qualifications

Education:

• Completion of a high school education.

Experience:

• A minimum of 1 year general office or related Company experience.
• Or equivalent combination of education and/or experience

Knowledge and Skills:

• Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries.
• Job duties consist of a significant percent of typing assignments, must have proficient typing skills.
• General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records.
• Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
• Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401(k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $30,390.00 - USD $48,544.00 /Yr.