Support Spec II - Legal

Mercury Insurance; California (MO); Hybrid; USD 30,390 - 48,544; Full time

Benefits offered by this job

Competitive compensation

Flexibility to work from anywhere in the U.S.

Paid time off (vacation, sick time, holidays)

Incentive bonus programs

Medical, dental, vision, life insurance

401(k) retirement savings plan with match

Engaging work environment

Promotional opportunities

Education assistance

Professional development opportunities

Company recognition program

Health and wellbeing resources

Job summary

Mercury Insurance is seeking a Support Specialist II to provide phone support and perform clerical duties in California. The role includes handling customer inquiries, compiling information, and processing documentation.

Applicants should have a high school diploma and at least one year of office experience. This position offers competitive compensation, flexibility to work from anywhere in the U.S., and a comprehensive benefits package including medical insurance and paid time off.

Qualifications

• Completion of a high school education.
• A minimum of 1 year general office or related experience.
• Ability to handle inbound calls with professionalism.

Responsibilities

• Provide phone support for customers and perform clerical duties.
• Compile information for reports and process forms.
• Transfer and escalate calls to relevant departments when necessary.

Skills

Written and verbal communication skills

Proficient typing skills

General knowledge of department procedures

Active listening

Education

High school education

Job description

Position Summary

Under general supervision, the primary job function of the Support Specialist II is to provide phone support as well as performing routine but varied clerical and support duties according to standard procedures.

Geo‑Salary Information

In CA: typical hiring range is $35,520 to $43,414. The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

In‑person interview may be required during the hiring process.

Responsibilities

• Types and transcribes assignments such as business correspondence, forms and reports.
• Will have direct contact with customers, may compile information for reports, and processing forms and documents.
• Transferring and escalating potential calls to the appropriate department if needed.

Education

• Completion of a high school education.

Qualifications

• Completion of a high school education.

Experience

• A minimum of 1 year general office or related company experience.
• Or equivalent combination of education and/or experience.

Knowledge and Skills

• Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain company policies and procedures and respond to routine inquiries.
• Proficient typing skills.
• General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records.
• Ability to manage inbound calls in a timely manner while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
• Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.

Perks and Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401(k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Pay Range

USD $30,390.00 - $48,544.00 /Yr.

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.