Support Specialist I Service Desk (Remote)

Talentify.io; United States; Remote; USD 51,000 - 69,000; Full time

Job summary

A leading company in the Insurance and Roadside Assistance industry is seeking a Technical Support Representative. The role involves providing friendly and efficient support for business users, followed by thorough documentation and user follow-ups. Successful candidates will have a Technical Diploma and 1-2 years of IT support experience, along with excellent communication skills. This position offers a competitive salary, performance bonuses, and the opportunity for career growth.

Benefits

Flexible benefits for health and lifestyle

Paid time off for vacation and wellness

Opportunities for career development

Qualifications

• 1 to 2 years of experience in technical customer support.
• Strong communication skills required.
• Experience with networks and operating systems.

Responsibilities

• Provide technical support via phone and email.
• Log calls and follow up on user satisfaction.
• Create and maintain documentation.

Skills

Communication

Analytical

Troubleshooting

Multi-tasking

Education

Technical Diploma

Tools

MS Office

Windows

Job description

Employer Industry: Insurance and Roadside Assistance

Why consider this job opportunity:
- Salary range of $51,522.12 - $68,696.16 CAD annually
- Performance bonus target of 5%, with the opportunity to earn up to 9%
- Flexible benefits to support health and lifestyle, plus wellness dollars
- Opportunities for career and personal development to help you grow
- Paid time off for vacation, wellness, volunteering, and cultural or spiritual activities
- Meaningful work with a BC Top Employer known for prioritizing employee well-being

What to Expect (Job Responsibilities):
- Provide friendly, courteous technical support for business users via phone and email
- Conduct triage for incoming calls and follow escalation procedures
- Log all calls and update entries when actions are taken
- Follow up with users on services, solutions, or products to ensure satisfaction
- Create and maintain appropriate documentation and monitor service quality

What is Required (Qualifications):
- Education: Technical Diploma
- 1 to 2 years of experience providing first-level customer support for technical IT issues
- Experience with networks, operating systems, and applications like MS Office and Windows
- Excellent oral and written communication skills
- Strong analytical, troubleshooting, and multi-tasking abilities

How to Stand Out (Preferred Qualifications):
- Familiarity with IT support methodologies such as ITIL and ITSM
- Understanding of customer service processes and service level agreements
- Knowledge of project management methodology (PMP)
- Business knowledge of related systems

#Insurance #CustomerSupport #TechnicalSupport #CareerDevelopment #PerformanceBonus

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