Support Specialist-Front Desk Associate (Housing Support Services) - Full time & Part-time

Rs Eden; Minneapolis (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Retirement plan

Paid time off

Holidays

Tuition reimbursement

Job summary

RS EDEN is seeking a Support Specialist/Front Desk Associate for its Housing Support Services in Minneapolis, MN. The role includes greeting visitors, coordinating resident support, and maintaining a safe, supportive environment for adults experiencing homelessness.

The position offers full- and part-time schedules with on-site work, a pay range of $20–$22 per hour, and opportunities to contribute to recovery and resilience in the community. On-call shifts are also available.

Qualifications

• High school diploma or GED required.
• Experience with diverse backgrounds is preferred.
• Ability to multi-task and follow oral/written instructions.
• Strong interpersonal, organizational, and communication skills.

Responsibilities

• Provide person-centered customer service and coordinated support to residents, guests, staff and community stakeholders.
• Answer questions from residents, clients and guests in person or by phone.
• Respond to clients with complex challenges affecting stability, health, or safety.
• Coordinate and troubleshoot day-to-day facility logistics.
• Deescalate conflicts to ensure safety for individuals and community.
• Engage clients effectively and document interactions in electronic health records.

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Support Specialist-Front Desk Associate (Housing Support Services) - Full time & Part-time

Job Category: Human Services

Requisition Number: SUPPO002308

• Posted : August 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Minneapolis, MN 55415, USA

Description

SUMMARY

The Support Specialist/Front Desk Associateis responsible for providing a safe and supportive environment within adult supportive housing. Our housing program serves individuals with lived experiences of homelessness. Responsibilities include monitoring and assisting with resident situations, greeting all visitors, supporting program staff.

Pay ranges from $20-$22 per hour

Full-time: Monday-Friday, 2nd shift (Amber)

Part-Time: Sunday, 2nd shift (3pm-11pm) (Amber)

On-Call : minimum 1 shift per month

RESPONSIBILITIES

• Provide Person-Centered Customer Service and coordinated support to clients/residents, guests, staff and all other community stakeholders.
• Answer resident/client and guest questions in person and over the phone.
• Respond to clients who experience complex challenges impacting stability, health, safety.
• Coordinate and troubleshoot day to day logistics of facility.
• Assess and deescalate conflict with clients in a manner that ensures safety for the individual as well as the community.
• Devote the time and energy required to ensure that all clients are engaged and that all encounters with clients are positive, professional, and reinforcing of the key missions of the program as well as the agency.
• Maintain electronic health records in accordance with the expectations for timely and thorough documentation.

REQUIRED QUALIFICATIONS

• High school diploma/GED

PREFERRED QUALIFICATIONS

• Experience working with diverse backgrounds and the ability to adapt to a variety of situations as they arise
• Ability to work independently
• Ability to follow oral and written instructions
• Ability to multi-task and provide accurate information
• Ability to perform duties discretely and observe program confidentiality policies
• Must possess excellent interpersonal, organizational, written and oral communication skills
• Must be computer literate and familiar with Microsoft Office products
• Must be friendly, professional, compassionate, and have the desire to be helpful to residents living in a supportive housing program

Join a team whose innovative work addresses the complex and intersecting challenges of addiction, homelessness, disability, poverty, and criminal justice involvement. RS EDEN promotes recovery and resilience in our clients as they build new beginnings through these person-centered programs, including residential and outpatient substance abuse treatment for men, women, and women with children; reentry halfway houses and community supervision for men and women; and supportive housing and housing stability services programs. Our team provides creative solutions that support individual and community safety as well as holistic wellness and recovery.

RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check, and driver record screen (DMV check).

We offer competitive compensation and benefits package including:

Health, Dental, and Vision. Life and Long-Term disability insurance.
Retirement plan with company contribution
Generous paid time off
12 annual holidays
Tuition Reimbursement

Note: This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of job function and responsibility. Other tasks may be assigned from time-to-time by the supervisor and the position may become specialized in focus, all of which would also be considered a part of this job description. All job descriptions are subject to periodic review and any changes will be addressed with both the employee and supervisor.

AA/EEO

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.