Product manager for enterprise onboarding

Nordhealth; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Конкурентная оплата и соцпакет

Возможности обучения и профессионного 

Инструменты, которые вам нужны и вам н

Частые корпоративные мероприятия и тал

Job summary

Nordhealth ищет опытного менеджера продукта для руководства процессами внедрения и настройки клиник по всему миру. Вы формируете дорожную карту, определяете метрики скорости и качества настройки, и сотрудничаете с инженерами и дизайнерами, чтобы устранить узкие места в процессе.

Вы применяете AI-инструменты для анализа поддержки, заметок по внедрению и отзывов клиентов, чтобы ускорить работу команды. Требуется 3+ года в B2B ПО и способность влиять без формальной власти.

Qualifications

• 3+ года в управлении продуктами, опыт B2B ПО.
• Опыт владения admin, иерархией или конфигурацией для клиентов с несколькими сайтами.
• Умение вести команду через влияние и ясность, работать над техническими задачами.

Responsibilities

• Владение дорожной картой внедрения и ключевыми метриками скорости и качества настройки.
• Формирование плана работы команды на основе данных и отзывов клиентов.
• Руководство кросс-функциональной командой инженеров и дизайнеров.
• Скалирование решений от одной клиники до групп с сотнями сайтов.

Skills

Product management

B2B software

Cross-functional leadership

Multi-site admin

Job description

Описание:

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries.

Задачи:

Own the problem space for how clinics get set up, and the two numbers that go with it: how long it takes, and how well it goes. Own your roadmap. You decide what your team works on, based on what you learn from customers, from the people who do this work today, and from the data. Lead a cross-functional squad. You'll work day to day with engineers and designers, bringing them into the problem rather than handing over specs. Work the way good product teams work. Test a hypothesis, ship something small, learn from it, go again. Treat internal teams currently managing onboarding as your first customer. Shadow their work, build the measurement that shows where setup actually gets stuck, and redesign the product so those workarounds are no longer needed. Make it work for a single clinic and a group with hundreds of sites. For groups, enterprise admin is yours: decide what's controlled centrally, what cascades down to regions and sites and what stays local, then build one consistent way of doing that across the product rather than another one-off. Keep everyone honest - your team, your stakeholders and leadership - with a clear read on progress, risk and what you have chosen not to do.

Требования:

3+ years in product management, including time in B2B software. You have owned a complex, cross-cutting domain - and turned a manual, expert-dependent process into a product. You have owned admin, hierarchy or multi-site configuration for B2B customers with complex organizational structures. You have delivered initiatives that depended on other teams, with real deadlines and visible stakes. You have built strategy in ambiguous situations rather than executing someone else's plan. An instinct for ruthless simplification. The background and judgment to lead a team through hard technical problems. You are not the architect and you do not need to write code, but you have delivered difficult technical work before and you know what good looks like well enough to steer it. An operator's instinct for efficiency. You are drawn to the question of why something takes six weeks when it could take six days. You lead through influence and clarity rather than process, across the organization and within your own squad. Comfortable making good calls where there is no right answer and the data only gets you halfway. AI-native in how you work. You use AI to pull insight out of support tickets, implementation notes and feedback, and to move faster as a team. Direct, low-ego and pragmatic. Будет плюсом: Veterinary, healthcare or medtech software experience; Experience with large rollouts or multi-site customer implementations; Experience replacing legacy systems for customers with complex data

Условия:

• Competitive compensation and benefits
• Learning and professional growth opportunities
• The tools you need, and enjoy using
• Frequent company events and talented colleagues from around the world