Support Specialist - Extended (7/7)

Stevens Transport, Inc.; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Stevens Transport, Inc. is looking for a National Logistics Capacity Planner to secure capacity for booked freight using company assets and alternative modes. You will coordinate with drivers, contractors, and carriers on a national scale, schedule loads, and resolve issues in a deadline-driven environment.

The role follows a 7 on/7 off schedule: Tue–Mon, 6:00pm–7:00am. The ideal candidate will have strong logistics experience, excellent communication skills, and the ability to analyze data to

Qualifications

• Minimum qualifications include strong computer skills in Windows (Outlook/Excel/Word).
• Transportation/logistics experience is required.
• Ability to handle high volumes of inbound email and communicate effectively.

Responsibilities

• Communicate with drivers via phone and system messages.
• Plan loads for assigned markets or customer accounts.
• Pair trucks with freight and confirm assignments with drivers.
• Balance trailer pool inventory by routing drivers to surplus/deficit areas.
• Monitor loads and resolve issues affecting pickup/delivery times and inform customers.
• Generate regular and ad-hoc reports as required.

Skills

High-volume email handling

Presentation skills

Windows computer skills

Logistics experience

Education

Bachelor’s degree

Tools

Outlook

Excel

Word

AS/400 familiarity

Job description

Job Description

Department

Operations

Job Summary

We are seeking to hire a National Logistics Capacity Planner, a role that is responsible will be responsible for securing enough capacity for booked freight using company assets and alternative modes of transportation (rail, over the road), as well as scheduling, relaying, and resolving problems for drivers, contractors, and/or carriers on a national level. Our National Logistics Capacity Planner are educators and problem-solvers. They are at the center of an unpredictable, deadline-driven environment and can think on their feet in both a detailed and big-picture scale. If you enjoy uncovering those hard-to-find solutions (and back-up solutions) within large sets of data, then this is the job for you. Please note, this is a 7 on 7 off schedule: Tuesday-Monday 6:00pm-7:00am every other week.

Key Responsibilities

• Professional internal and external communication with drivers via phone calls and system messages
• Planning loads for assigned market areas and/or customer accounts
• Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers
• Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs
• Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems typically include truck mechanical problems, traffic or weather issues, or customer directed shipment changes
• Generating regular and ad-hoc reporting as required

Minimum Qualifications

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word
• Transportation/Logistics experience
• Ability to handle high volumes of inbound email
• Effective presentation skills

Preferred Qualifications

• Bachelor’s degree from an accredited university
• Knowledge of time/distance geography
• Some familiarity with AS/400 operating system
• Capable of working in a demanding, deadline-driven environment with competing priorities and a focus on delivering projected results
• Well organized and communicative with a high degree of initiative and independent execution

Medical, Vision, Dental, Supplemental, Life Insurances available + 401(k) retirement plan and quarterly match.

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.