Capacity Coordinator II

J.B. Hunt Transport Services, Inc.; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Capacity Coordinator II to manage a mid-sized group of carriers and IC drivers.

You will plan, route, and monitor freight to ensure safe, on-time service while coordinating with maintenance and customers. The role requires flexibility across day, night, and weekend shifts. The position emphasizes KPI-based optimization, reporting, and collaboration across teams to maximize profitability and service quality.

Qualifications

• High School Diploma/GED with 2-3 years in transportation/logistics and ability to work across multiple shifts including nights/weekends.
• Strong professional communication skills applied internally and externally.
• Proven ability to establish and maintain healthy working relationships.
• Experience in delivering customer-focused communications and feedback for improvement.
• Ability to process information with high accuracy and make informed decisions.
• Experience using Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Ability to travel to account and customer locations as needed.
• Ability to adapt to a dynamic work environment and shifting priorities.

Responsibilities

• Build and maintain positive, professional relationships with carriers and IC drivers to ensure smooth carrier setup and productivity.
• Optimize operations and profitability through KPI understanding.
• Create, maintain, and present customer-specific reporting and financial analysis.
• Manage inventory, assets, and carrier assignments to balance equipment in the market.
• Handle payroll, Net-Revenue budgeting, invoicing, and reporting.
• Coordinate yard duties and maintenance for account equipment, ensuring timely service.
• Act as liaison between carriers, customers, and company personnel to resolve issues.
• Maintain safety culture by complying with regulations, policies, and procedures.
• Assign loads and plan routes to meet on-time service and customer requirements.
• Assist in training entry-level and team members; participate in special projects to optimize operations.

Skills

Communication

Relationship building

Data analysis

Multitasking

Travel readiness

Education

Bachelor's degree in Business Administration/related field

High School Diploma / GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Summary

Under routine supervision, the Capacity Coordinator II is responsible for coordinating a mid-sized group of carriers and/or independently contracted drivers. This position ensures safe & timely service through the accurate planning, routing, monitoring, and delivery of freight and loads. The incumbent must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to, day shifts, night shifts, and weekend shifts.

Job Description

Key Responsibilities

• Build and maintain positive, professional, safe, and reliable relationships with carriers and/or independently contracted (IC) drivers to ensure seamless new carrier set-up, minimize turnover, and maximize ongoing productivity
• Optimize operations & maximize profitability through the understanding of key performance indicators
• Create, maintain, and present customer-specific reporting and financial analysis
• Manage inventory, assets, customer pools, and/or assignment of carriers and/or independent contracted drivers to balance equipment in the market
• Perform administrative duties such as payroll, management of the Net-Revenue budget, filing and documenting, resolving settlement issues, analyzing P&L statements, invoicing, and/or creating operational or financial reports
• Coordinate yard duties such as checking/inspecting equipment, and partnering with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required)
• Act as liaison between carriers and/or independently contracted drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on call
• Maintain the Company's safety culture by complying with external & internal regulations, policies, and procedures
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions based on pick-up and delivery schedules, and other environmental factors on the road
• Assist in training entry-level and other team members to ensure that they perform work duties in accordance with standards and protocols
• Assist on special projects related to optimizing operations and maximizing profitability

Qualifications

Minimum Qualification

• High School Diploma/GED WITH 2-3 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed

• Strong professional communication skills applied internally and externally
• Proven experience in establishing and maintaining healthy working relationships
• Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
• Ability to process information with high levels of accuracy
• Accurately analyze situations and reach productive decisions based on informed judgment.
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
• Ability to manage multiple competing priorities.
• Ability to consistently travel to account & customer locations
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in holding people accountable & conducting difficult conversations
• Ability to perform in a stressful and high-pressure work environment

Preferred Qualification

• Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1-2 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience

Business Administration, Customer Service/Account Manager, Military, Transportation/Logistics

Job Opening ID

00643028 Capacity Coordinator II (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.