Support Specialist - Extended (7/7)

Stevens Transport; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) retirement plan

Quarterly match

Job summary

Stevens Transport in Dallas, TX is seeking a Service Support Specialist to secure capacity for booked freight and coordinate drivers, contractors, and carriers on a national scale. You will schedule, relay, and resolve issues to keep shipments on track in a fast-paced environment.

The role emphasizes proactive communication, load planning, and data reporting, with a 7/7 night schedule. A background in transportation/logistics and strong computer skills are preferred, along with a bachelor’s

Qualifications

• Strong computer skills in Windows, Outlook, Excel, and Word.
• Transportation/Logistics experience.
• Ability to handle high volumes of inbound email.
• Effective presentation skills.
• Bachelor’s degree from an accredited university.
• Knowledge of time/distance geography.
• Some familiarity with AS/400 operating system.
• Capable of working in a demanding, deadline-driven environment with competing priorities.
• Well organized and communicative with a high degree of initiative and independent execution.

Responsibilities

• Communicate with drivers via phone and system messages.
• Plan loads for markets and customer accounts.
• Pair empty trucks with freight and confirm assignments with drivers.
• Balance trailer pool inventory across regions to meet surge coverage.
• Monitor loads and resolve issues affecting pickup or delivery; communicate with customers.
• Generate regular and ad-hoc reports as required.

Skills

Windows OS

Excel

Outlook

Email management

Communication skills

Education

Bachelor’s degree

Tools

AS/400

Reporting tools

Job description

Job Description

Department

Operations

Job Description

JOB SUMMARY: We are seeking to hire a Service Support Specialist, a role that is responsible will be responsible for securing enough capacity for booked freight using company assets and alternative modes of transportation (rail, over the road), as well as scheduling, relaying, and resolving problems for drivers, contractors, and/or carriers on a national level.

Our National Logistics Capacity Planner are educators and problem-solvers. They are at the center of an unpredictable, deadline-driven environment and can think on their feet in both a detailed and big-picture scale. If you enjoy uncovering those hard-to-find solutions (and back-up solutions) within large sets of data, then this is the job for you.

Please note, this is a 7/7 schedule: Tuesday-Monday 6:00pm-7:00am

Key Responsibilities

• Professional internal and external communication with drivers via phone calls and system messages
• Planning loads for assigned market areas and/or customer accounts
• Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers
• Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs
• Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems typically include truck mechanical problems, traffic or weather issues, or customer directed shipment changes
• Generating regular and ad-hoc reporting as required

Minimum Qualifications

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word
• Transportation/Logistics experience
• Ability to handle high volumes of inbound email
• Effective presentation skills

Preferred Qualifications

• Bachelor’s degree from an accredited university
• Knowledge of time/distance geography
• Some familiarity with AS/400 operating system
• Capable of working in a demanding, deadline-driven environment with competing priorities and a focus on delivering projected results
• Well organized and communicative with a high degree of initiative and independent execution

Medical, Vision, Dental, Supplemental, Life Insurances available + 401(k) retirement plan and quarterly match.

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.