Support Specialist EBO

World Travel & Connect; Melbourne (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

World Travel & Connect in Melbourne, FL, is seeking a detail-oriented Support Specialist II to provide administrative and account support for healthcare revenue cycle operations. You will process transactions, maintain records, and respond to client requests to help keep daily processes running smoothly.

This role emphasizes accuracy, confidentiality, and teamwork in a fast-paced environment, with a focus on HIPAA compliance and high-quality service to facilities and clients.

Qualifications

• High school diploma or GED required.
• 1+ year of administrative, accounts receivable, healthcare billing, or related experience preferred.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong data entry, organizational, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong written and verbal communication skills.

Responsibilities

• Process payments, adjustments, and account transactions
• Review reports and resolve account discrepancies
• Maintain accurate account records and documentation
• Respond to facility and client requests in a timely manner
• Process correspondence, returned mail, and account updates
• Prepare and maintain operational reports and tracking logs
• Support revenue cycle and accounts receivable processes
• Ensure compliance with company policies and HIPAA requirements

Skills

Microsoft Office

Data entry

Communication

Attention to detail

Education

High School Diploma or GED

1+ year healthcare admin experience

Tools

Excel

Outlook

Job description

Extended Business Office (EBO)
The Support Specialist II provides administrative and account support for healthcare revenue cycle operations. This role is responsible for processing account transactions, maintaining records, researching discrepancies, responding to client requests, and supporting daily business office functions.

Support Specialist II
Extended Business Office (EBO)
The Support Specialist II provides administrative and account support for healthcare revenue cycle operations. This role is responsible for processing account transactions, maintaining records, researching discrepancies, responding to client requests, and supporting daily business office functions.

Responsibilities

• Process payments, adjustments, and account transactions
• Review reports and resolve account discrepancies
• Maintain accurate account records and documentation
• Respond to facility and client requests in a timely manner
• Process correspondence, returned mail, and account updates
• Prepare and maintain operational reports and tracking logs
• Support revenue cycle and accounts receivable processes
• Ensure compliance with company policies and HIPAA requirements

Qualifications

• High school diploma or GED required
• 1+ year of administrative, accounts receivable, healthcare billing, or related experience preferred
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Strong data entry, organizational, and problem-solving skills
• Excellent attention to detail and ability to manage multiple priorities
• Strong written and verbal communication skills

What You'll Bring

• A customer-focused mindset
• Accuracy and attention to detail
• Ability to work independently and collaboratively in a fast-paced environment
• Commitment to maintaining confidentiality and professionalism

Position Type: Full-time, Hourly, Non-Exempt