Support Specialist, Creative Enterprise Tier 3

The Human Input; United States; Remote; USD 100,000 - 145,000; Full time

Job summary

Runway is seeking a technical and creative support specialist for enterprise customers, with remote hiring across the US West Coast. You will resolve complex support cases, reproduce bugs for engineering, test automation, and help improve documentation and workflows.

The role requires 3–5+ years in customer-facing technical roles, enterprise escalation experience, and familiarity with video or AI-assisted workflows. A screenshot of a Runway workflow is required as part of the application.

Qualifications

• 3–5+ years in customer-facing technical roles in enterprise settings.
• Experience handling enterprise escalation paths and complex support scenarios.
• Familiarity with video, creative workflows or generative-AI tools.
• Evidence of independent problem-solving and process improvements.

Responsibilities

• Resolve complex enterprise support cases via written channels and calls.
• Reproduce bugs and write actionable reports for engineering.
• Test support automation and assist implementation with Customer Success.
• Improve documentation and recurring-problem workflows.

Skills

Technical support

Enterprise support

Problem solving

Documentation

Tools

Video tools

Generative AI

Workflow automation

Job description

Runway is recruiting a technical and creative support specialist for enterprise customers, with remote hiring across the US West Coast.

Responsibilities

Resolve complex enterprise support cases through written channels and calls, reproduce bugs and write actionable reports for engineering. Test support automation, assist implementation with Customer Success, and improve documentation and recurring-problem workflows.

Requirements and eligibility

The posting asks for three to five or more years in customer-facing technical roles, enterprise escalation experience and familiarity with video, creative workflows or generative-AI tools. Evidence of independent problem-solving and process improvements. Remote hiring is across the West Coast. Instead of a cover letter, submit a screenshot of a custom Runway workflow with at least three steps and a three-to-four-sentence explanation; it can be built on a free account without running it.

Compensation

$100K – $145K; see source for currency, period and location