Enterprise AI Support Specialist (Creative Tools)

Runway

United States

Remote

USD 110,000 - 170,000

Full time

14 days+

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Job summary

Runway is seeking a remote-friendly Enterprise Support professional to assist large-scale customers and drive successful adoption of our AI-driven content creation platform. You will handle complex inquiries, provide technical andCreative support, and collaborate with Product and Engineering to resolve issues and improve processes.

Ideal candidates have 3–5+ years in customer-facing technical roles, a track record with enterprise clients, and a bias for autonomous work.

Qualifications

Experience with video editing, content creation, or generative AI tools.
3–5+ years in customer-facing technical roles (support, solutions engineering, CSM, or TAM).
Proven track record handling enterprise customers and escalations.
History of autonomous work with minimal supervision.
Examples of process improvements or systems you have built.

Responsibilities

Manage inquiries across email, chat, Slack, with focus on complex cases.
Provide technical and creative support to enterprise customers via written and calls.
Investigate issues and create detailed bug reports to help engineering.
QA test AI support automation for quality and accuracy.
Collaborate with Product and Engineering on enterprise implementation and adoption.
Stay current on product updates by using Runway.