Senior Enterprise Creative Support Engineer

The Human Input; United States; Remote; USD 100,000 - 145,000; Full time

Job summary

Runway is seeking a technical and creative support specialist for enterprise customers, with remote hiring across the US West Coast. You will resolve complex support cases, reproduce bugs for engineering, test automation, and help improve documentation and workflows.

The role requires 3–5+ years in customer-facing technical roles, enterprise escalation experience, and familiarity with video or AI-assisted workflows. A screenshot of a Runway workflow is required as part of the application.

Qualifications

• 3–5+ years in customer-facing technical roles in enterprise settings.
• Experience handling enterprise escalation paths and complex support scenarios.
• Familiarity with video, creative workflows or generative-AI tools.
• Evidence of independent problem-solving and process improvements.

Responsibilities

• Resolve complex enterprise support cases via written channels and calls.
• Reproduce bugs and write actionable reports for engineering.
• Test support automation and assist implementation with Customer Success.
• Improve documentation and recurring-problem workflows.

Skills

Technical support

Enterprise support

Problem solving

Documentation

Tools

Video tools

Generative AI

Workflow automation

Job description

Runway is seeking a technical and creative support specialist for enterprise customers, with remote hiring across the US West Coast. You will resolve complex support cases, reproduce bugs for engineering, test automation, and help improve documentation and workflows.

The role requires 3–5+ years in customer-facing technical roles, enterprise escalation experience, and familiarity with video or AI-assisted workflows. A screenshot of a Runway workflow is required as part of the application.