Support Specialist Associate - Information Systems End User Services

Penn State Health; Hershey (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition Discount

Wellness Programs

Paid Time Off

Retirement Benefits

Employee Recognition

Job summary

Penn State Health is seeking an entry-level Support Specialist Associate in the Information Systems End User Services team in Hershey, PA. This role provides field support and problem resolution for personal computers, standard software, and networks.

The position emphasizes identifying and analyzing common issues and applying established methods. Minimum qualifications include an Associate’s degree or equivalent experience and one year of related work.

Qualifications

• Associate’s degree or equivalent experience required.
• One (1) year of related experience required.

Responsibilities

• As the entry-level position in the desktop field support team, this position provides field support and problem resolution for personal computers, standard software applications, and networks.

Education

Associate’s degree or equivalent experience

Job description

Support Specialist Associate - Information Systems End User Services

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

As the entry-level position in the desktop field support team, this position provides field support and problem resolution for personal computers, standard software applications, and networks. This typically requires the identification and analysis of common problems, followed by the application of established methods and procedures.

MINIMUM QUALIFICATION(S):

• Associate’s degree or equivalent experience required.
• One (1) year of related experience required.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

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