Scheduler - Corporate Call Center

Penn State Health; Hershey (PA); On-site; USD 34,000 - 46,000; Full time

Job summary

Penn State Health is seeking a scheduling specialist to support patient appointments by phone within the Phone Access Group at our Hershey, PA campus. You will schedule across multiple specialty areas following established guidelines and deliver courteous, accurate service.

Qualifications include a high school diploma; an associate degree in healthcare administration is preferred. Prior call center or healthcare operations experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• An Associate's Degree in Healthcare Administration preferred.
• Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.
• Prior Ambulatory practice site experience preferred.
• Strong customer service background preferred.

Responsibilities

• Schedule patient appointments across specialty areas following scheduling guidelines.
• Provide high quality customer service engagement by phone.
• Schedule accurately for all specialty areas supported in Phone Access Group.

Skills

Customer service

Phone communication

Education

High School Diploma

Associate's Degree in Healthcare Administration

Tools

Scheduling software

Job description

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Provides high quality scheduling experience for the patients of Penn State Health. Deploys excellent customer service engagement skills by phone. Schedules accurately for all specialty area supported in Phone Access Group against scheduling guidelines.

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required.

PREFERRED QUALIFICATION(S):

• Associate's Degree in Healthcare Administration or a related field preferred.
• Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.
• Prior Ambulatory practice site experience preferred.
• Strong customer service background preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.