Support Specialist 1 (Distribution)

JOHNSON SERVICE GROUP; Georgia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Weekly pay

Job summary

Johnson Service Group is seeking a Distribution Support Specialist for a contract role in Juliette, GA. The role focuses on supporting distribution operations, including inventory management, order processing, and coordinating shipments.

The ideal candidate will have a high school diploma and some experience in distribution or logistics, with strong communication and data-analysis skills. This position requires attention to detail and teamwork to ensure timely, accurate deliveries.

Qualifications

• High school diploma or equivalent; coursework in logistics or business admin is a plus.
• Experience in distribution, logistics, or customer service is preferred.
• Familiarity with inventory management, order processing, and data reporting is advantageous.

Responsibilities

• Monitor and manage inventory levels to ensure adequate stock.
• Receive and process customer orders with accurate product selection.
• Coordinate shipments with logistics teams and ensure proper labeling/docs.
• Respond to customer inquiries and resolve order/delivery issues.
• Record charges and use billing software for lab services, repairs, and vendor fees.
• Collect and analyze distribution data to improve processes.
• Identify opportunities to streamline operations and reduce costs.
• Perform quality checks on products before shipment.

Skills

Communication

Organization

Analytical skills

Customer focus

Computer proficiency

Detail-oriented

Problem solving

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for Distribution Support Specialist to fill a contract position in Juliette, GA. JOB DESCRIPTION A Distribution Support Specialist plays a key role in providing administrative and operational support to distribution teams within organizations, typically in industries such as utilities, logistics, or manufacturing. They assist in various tasks related to inventory management, order processing, customer service, and data analysis to ensure the smooth operation of distribution processes.

RESPONSIBILITIES

• Inventory Management: Monitor and manage inventory levels to ensure adequate stock of products or materials for distribution.
• Order Processing: Receive and process customer orders, ensuring accuracy in product selection, quantities, and delivery schedules.
• Shipment Coordination: Coordinate the preparation and scheduling of shipments with logistics and transportation teams. Ensure proper packaging, labeling, and documentation for outgoing orders.
• Customer Service: Respond to customer inquiries and resolve issues related to orders, deliveries, or product inquiries. Provide excellent customer service by addressing questions and concerns promptly and professionally.
• Billing: Use spreadsheets and billing software to report customer chargers for in lab services, repairs and vendor service fees.
• Data Analysis: Collect and analyze data related to distribution processes, such as order fulfillment rates, delivery times, and inventory turnover. Generate reports and provide insights for process improvement.
• Process Improvement: Identify opportunities for streamlining distribution processes, reducing costs, and improving efficiency. Collaborate with cross-functional teams to implement process enhancements.
• Quality Control: Perform quality checks on products or materials before shipment to ensure they meet the required standards and specifications.
• Documentation: Maintain accurate records of inventory, orders, shipments, and customer interactions. Ensure compliance with record keeping and reporting requirements.
• Vendor Relations: Communicate with suppliers and vendors to track order status, resolve issues, and coordinate deliveries. Negotiate terms and agreements as needed.
• Training: Train and onboard new distribution team members on standard operating procedures, software systems, and customer service best practices.
• Safety Compliance: Adhere to safety protocols and guidelines when handling materials or products, and ensure compliance with safety regulations.
• Emergency Response: Assist in responding to distribution-related emergencies, such as product recalls or unexpected delays, to mitigate disruptions and ensure customer satisfaction.

QUALIFICATIONS

• Education: A high school diploma or equivalent is typically required. Additional coursework in supply chain management, logistics, or business administration is advantageous.
• Experience: Previous experience in distribution, logistics, or customer service roles is preferred but not always required, depending on the complexity of the role.

SKILLS and EXPERTISE

• Communication Skills: Strong verbal and written communication skills to interact with customers, colleagues, and suppliers effectively.
• Organizational Skills: Excellent organizational and multitasking abilities to manage orders, inventory, and data efficiently.
• Analytical Skills: Basic data analysis skills to extract insights from distribution data and contribute to process improvement efforts.
• Customer Focus: A customer-centric mindset with a commitment to providing high-quality service and resolving customer issues.
• Computer Proficiency: Familiarity with computer software for order processing, inventory management, and data analysis. Proficiency in Microsoft Office applications is often required.
• Detail-Oriented: Meticulous attention to detail when processing orders, managing inventory, and maintaining records.
• Problem-Solving: Ability to identify and resolve issues in distribution processes and recommend solutions.
• Team Player: Collaborative and willing to work as part of a distribution team to achieve common goals.

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

BENEFITS

• Johnson Service Group (JSG) offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer.

JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

#D650